Job Title:  Senior Consultant | SAP SD-CS | Ahmedabad | SAP | DSA LS&HC

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

• Configure and support SAP SD and Customer Service (CS) functionalities.
• Manage end-to-end customer service processes, including service notifications, service orders, repair processing, and service confirmations.
• Configure and support warranty management, equipment management, and serial number management.
• Work on returns, replacement orders, repairs, and after-sales service processes.
• Configure pricing, billing, delivery, and order management relevant to customer service scenarios.
• Integrate SAP CS with SAP SD, MM, PM, and FI/CO modules.
• Handle incident management, root cause analysis, troubleshooting, and production support.
• Gather business requirements, prepare functional specifications, and support testing and deployment.
• Work with business stakeholders to improve service processes and customer satisfaction.
• Support data migration, user training, documentation, and hypercare activities.

Key skills required

• Strong hands-on experience in SAP SD and SAP CS.
• Knowledge of service orders, service notifications, repair processing, and warranty management.
• Experience with equipment master, serial numbers, and installed base management.
• Understanding of order-to-cash (O2C), returns, and billing processes.
• Knowledge of SAP SD-CS integration with MM, PM, and FI/CO.
• Experience in configuration, testing, debugging coordination, and production support.
• Strong analytical, communication, and stakeholder management skills