Job Title:  T&T- Customer- CS&D- BA - Cards & Payments - Manager

The team:

Customer is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead. Learn more about Customer

Role Summary

Domain

Banking & Financial Services – Cards (Credit Cards, Debit Cards, Prepaid Cards)

We are seeking an experienced Business Analyst with strong Cards domain expertise with 8-12yrs of experince to work on card issuance, acquiring, card lifecycle management, and digital payments initiatives. The candidate will be responsible for requirement gathering, solution design, stakeholder management, and supporting end-to-end delivery of Cards-related projects.

Key Responsibilities

• Gather, analyze, and document business requirements for Cards products and payment solutions.
• Conduct workshops with business, operations, compliance, risk, and technology teams.
• Prepare BRD, FRD, User Stories, Process Flows, Use Cases, and Functional Specifications.
• Work closely with development teams to translate business requirements into functional solutions.
• Support Cards product enhancements, regulatory initiatives, and digital transformation programs.
• Perform gap analysis and impact assessment for new business requirements.
• Facilitate UAT planning, test case review, defect triage, and business sign-off.
• Coordinate with vendors, payment networks, and internal stakeholders.
• Support production releases and post-implementation reviews.
• Ensure compliance with regulatory, scheme, and bank policies.

Technical Skills

• Requirement Gathering & Analysis
• BRD / FRD Documentation
• User Story Writing
• Process Mapping
• API Integration Understanding
• SQL Queries
• JIRA
• Confluence
• Agile / Scrum Methodology
• UAT Coordination
• Defect Management

Preferred Knowledge

• Tokenization
• Contactless Payments
• EMV Standards
• PCI-DSS Compliance
• 3D Secure Authentication
• Card Management Systems (CMS)
• Digital Wallet Integrations
• UPI and Card-linked Payment Solutions
• Regulatory guidelines from Reserve Bank of India

Education: B.Tech/MCA/MBA/BE