Job Title:  T&T- Customer - M&C - Manager | Adobe Platform Solution Architect | Ahmedabad

The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Key Responsibilities:

• Enterprise solution architecture across multiple Adobe products, teams, operational models, and business use cases.
• Ability to design scalable frameworks for platform reliability, health monitoring, operational insights, proactive issue detection, and executive visibility.
• Strong understanding of governance architecture, including access visibility, entitlement tracking, auditability, privacy, compliance, and operational accountability.
• Ability to identify gaps between business needs, operational needs, and current product capabilities, then define practical architecture patterns or prototypes to close those gaps.
• Cross-platform Adobe Experience Cloud understanding across AEP, RTCDP, AJO, CJA, Analytics, Workfront, GenStudio, Experience League, and related integrations.
• Ability to translate complex platform signals into meaningful KPIs, value realization metrics, leadership reporting, and decision-ready insights.
• Strong architecture judgment to decide what should be automated, standardized, monitored, governed, or escalated to product/engineering roadmap.
• Technical fluency with data, APIs, reporting, cloud platforms, and integration patterns, without the role being limited to hands-on pipeline engineering.
• Strong technical leadership to influence cross-functional teams, align stakeholders, guide implementation teams, and connect platform capabilities with measurable business outcomes.
• We are not looking for traditional AEP DA here. We are looking for solution lead who can guide team, unblock and help R&I take to next level.
• A traditional AEP Data Architect is primarily focused on core data architecture areas such as XDM design, datasets, identity strategy, ingestion patterns, data modeling, and activation readiness within AEP.
• he R&I Solution Architect role is broader and more outcome-driven.
• It focuses on making Adobe on Adobe reliable, governable, observable, automated, measurable, and scalable across teams and products.
• This includes designing solutions for platform health monitoring, data quality, access governance, operational insights, value realization, automation, and proactive issue detection.
• The key difference is that R&I is not only designing how data flows through AEP. It is designing how the overall Adobe on Adobe ecosystem operates successfully at enterprise scale.
• R&I also helps close product gaps where out-of-the-box capabilities may not fully meet Customer Zero needs, while partnering closely with engineering and product teams to influence future roadmap.
• In short, the R&I Solution Architect role combines solution architecture, operational excellence, governance, automation, observability, and business value measurement. It is a strategic architecture role that goes beyond traditional AEP data design and directly supports the success, scale, and maturity of Adobe on Adobe.

Location and way of working:

• Base location: Ahmedabad 
• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• This profile involves occasional travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.