Job Title:  T&T | NAT:Clients | Sales | Ahmedabad | Manager

The team

The team must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth.

Your work profile

·        7-10 years of experience in Customer Success, Account Management, Client Partner, or Strategic Account Management roles.

·        Strong Telecom domain expertise with experience managing large enterprise or strategic Telecom customers.

·        Good understanding of Global Capability Center (GCC) operating models and customer engagement frameworks.

·        Proven experience managing executive stakeholders, including senior leadership and CXO-level relationships.

·        Demonstrated success in driving account growth through strategic planning, customer retention, upselling, and cross-selling initiatives.

·        Strong expertise in customer success methodologies, account governance, customer lifecycle management, and value realization.

·        Experience analyzing account performance, customer health metrics, financials, contracts, and business opportunities.

·        Strong stakeholder management, conflict resolution, negotiation, and relationship management skills.

·        Excellent business acumen, analytical thinking, communication, presentation, and consulting skills.

·        Experience working with cross-functional teams to ensure successful customer outcomes and issue resolution.

·        Target-driven mindset with a proven track record of achieving customer success, revenue growth, and business objectives.

·        Bachelor's degree in Business Administration, Engineering, Information Technology, Telecommunications, or a related discipline. MBA is preferred.

Key skills required

·        7-10 years of experience in Customer Success, Account Management, Client Partner, or Strategic Account Management roles.

·        Strong Telecom domain expertise with experience managing large enterprise or strategic Telecom customers.

·        Good understanding of Global Capability Center (GCC) operating models and customer engagement frameworks.

·        Proven experience managing executive stakeholders, including senior leadership and CXO-level relationships.

·        Demonstrated success in driving account growth through strategic planning, customer retention, upselling, and cross-selling initiatives.

·        Strong expertise in customer success methodologies, account governance, customer lifecycle management, and value realization.

·        Experience analyzing account performance, customer health metrics, financials, contracts, and business opportunities.

·        Strong stakeholder management, conflict resolution, negotiation, and relationship management skills.

·        Excellent business acumen, analytical thinking, communication, presentation, and consulting skills.

·        Experience working with cross-functional teams to ensure successful customer outcomes and issue resolution.

·        Target-driven mindset with a proven track record of achieving customer success, revenue growth, and business objectives.

Level of Experience Required 7 to 10 years

Location and way of working

• Location- Ahemdabad
• Working from the office at least 3 days a week is mandatory, with a hybrid model tailored to each domain’s specific needs
• Education :  MCA/ Mtech/ MBA/ B. Tech/ BBA/ BSC/ BE/ B.Com