Job Title:  Team Lead | DarwinBox | Across Locations | HR Transformation

Senior Team Lead | Human Capital – Organization Transformation |

• Location: Pan India
  This profile involves frequent / occasional travelling to client locations OR this profile does not involve extensive travel for work.

The team

In Deloitte’s Human Capital service line, enterprise technology goes beyond operational support—it drives workforce transformation, enables innovation, and powers sustainable business growth. Learn more about Human Capital Practice

Your work profile

As an Functional Specialist in the Darwinbox Implementation Team, the role will support clients in connecting Darwinbox s HCM suite with various internal and third-party systems like Recruitment, Core and Other functional modules. This is an excellent opportunity to work at the intersection of HR tech and enterprise systems, solving real-world business problems through technology integration.

• Lead the accurate and timely processing of Darwinbox implementation projects, ensuring seamless delivery for clients and efficient coordination within all teams.
• Serve as the primary point of contact for clients, expertly managing expectations and providing comprehensive updates on project progress.
• Oversee the collection and analysis of HR requirements, translating these into detailed system specifications for successful implementations.
• Demonstrate advanced expertise in the implementation and support of Darwinbox systems, with an added advantage of global experience.
• Exhibit extensive domain knowledge of global HR and benefits systems.
• Efficiently manage complex and high-volume HR operations, optimizing workflows and enhancing overall efficiency.
• Execute and adjust strategic plans with a high degree of independence, ensuring alignment with organizational goals.
• Proactively initiate and implement innovative process improvements, driving operational excellence.
• Communicate clearly and effectively through verbal, written, and non-verbal methods across all levels of the organization.
• Provide leadership in configuring and testing integrations between Darwinbox and other third-party solutions, ensuring seamless system interoperability.
• Recommend best people practices aligned with client business needs
• Assist the product implementation team during the implementation process in coordination with the client teams to ensure successful ‘go-live’(at the customer site if required)
• Support clients to resolve queries on Functional Modules, as and when required.
• Testing and developing new enhancements for the Darwinbox module and coordinating with the development team
• Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  Key skills required

• Education  Any Bachelors or masters degree
• In-depth knowledge of Darwinbox Functional Modules with an experience of at least 3 + years in Darwinbox implementation/support.
• Proven ability to work and effectively communicate with Senior executives and line of business representatives.
• Proven ability to understand client pain points and propose solutions.
• Excellent communication and interpersonal skills.
• Strong analytical skills for problem-solving and proposing resolutions.
• Effective time management skill
• Client handling and Darwinbox system implementation (Transition)