Job Title:  Analyst | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

• Lead end-to-end OMS implementation, enhancement, and production support initiatives.
• Define solution strategies aligned with business and operational goals.
• Manage project delivery, timelines, risks, and resource planning.
• Partner with Business, Product, Development, QA, and Infrastructure teams to deliver scalable OMS solutions.
• Oversee requirements, solution design, testing, deployment, and release management.
• Drive production support, incident management, root cause analysis (RCA), and continuous process improvements.
• Ensure adherence to SDLC, Agile practices, governance, and quality standards.
• Mentor and manage teams of analysts and consultants, fostering technical and functional growth.
• Provide regular project status updates and executive-level stakeholder communication.

Key skills required

• Strong expertise in Order Management Systems (OMS) and end-to-end order lifecycle management.
• Experience with Order Fulfillment, Inventory, Shipping, Returns, Pricing, and System Integrations.
• Strong understanding of REST APIs, SQL, JSON/XML, Jira, Confluence, and API Testing concepts.
• Experience managing large-scale OMS implementation and transformation programs.
• Excellent leadership, stakeholder management, communication, and decision-making skills.
• Bachelor’s degree in computer science, IT, Engineering, Business, or a related field.
• 10–14 years of experience in OMS, Retail, E-commerce, or Supply Chain domains, with proven experience leading teams and projects.
• Experience delivering projects using Agile/Scrum and SDLC methodologies.
• IBM Sterling OMS, Manhattan OMS, Oracle OMS, SAP Order Management, or Salesforce OMS.
• Experience with cloud-based OMS platforms, Azure integrations, enterprise application ecosystems, and digital transformation initiatives.
• Exposure to delivery governance, vendor management, and client-facing engagements is highly desirable.