Job Title:  Analyst | ITSM (IT Service Management) | Pan India | ServiceNow

Deloitte. 

Be audacious in impact  

When was the last time you thought the unthinkable, defined the unfathomable, or did what no one else has dared to try?  

At Deloitte, we're creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So, bring your unique self and rise louder and leap further than ever before.  

Analyst | GRC| Bangalore | ETP- ServiceNow Tester

• Job requisition : 105206
• Location: Pan india
• Entity: Deloitte Touche Tohmatsu India LLP 

The team  

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P  

Your work profile  

We are seeking an experienced ServiceNow ATF QA with 6–9 years of hands-on experience designing, developing, and executing automated test cases using the ServiceNow Automated Test Framework (ATF). This role ensures the quality, stability, and reliability of ServiceNow applications through effective test automation and regression testing.

Key Responsibilities:  

·      Design and develop automated test cases using ServiceNow ATF

·      Execute regression testing for new releases, patches, and enhancements

·      Analyse user stories, requirements, and acceptance criteria to create test scenarios

·      Collaborate with developers, business analysts, and stakeholders to ensure test coverage

·      Maintain and update ATF test suites based on application changes

·      Identify, log, and track defects through resolution

·      Perform end-to-end testing across ServiceNow modules

·      Validate integrations and workflows within ServiceNow

·      Ensure data integrity and system performance through testing

·      Support UAT (User Acceptance Testing) and production deployments

·      Prepare test reports and documentation

Key Skills required:  

·      1-2 years of hands-on experience with ServiceNow ATF modules  

·      Strong hands-on experience with ServiceNow Automated Test Framework (ATF)

·      Good understanding of ServiceNow modules (Incident, Change, Problem, Catalog, etc.)

·      Experience in creating reusable test steps and test suites

·      Knowledge of JavaScript and ServiceNow scripting basics

·      Familiarity with Agile/Scrum methodologies

·      Experience in regression testing and defect management

·      Understanding of workflows, business rules, and client scripts

·      Ability to analyse requirements and convert them into test cases

Preferred Skills:  

• ServiceNow Certified System Administrator (CSA) /CAD
• Micro certification in ATF.

You bring you  

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.  

Your bold odyssey starts here  

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.  

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.  

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centres. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.