Job Title: Assistant Manager | Financial Crime | Bengaluru | Forensic & Financial Crime
The Team
Financial Crime Compliance team provides proactive guidance to mitigate risks such as corruption, financial crime, fraud, and cybercrime. Leveraging global expertise, we help organizations swiftly respond to crises and protect their brand reputation through actionable advice and effective risk management strategies. Learn more about our Financial Advisory Practice
About the Role
In our Forensic & Financial Crime team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. You’ll:
As a Assistant Manager, you’ll play a pivotal role in shaping customer experiences across our Fraud and Scam Management Platform.
Detecting and preventing various types of financial fraud, such as identity theft, loan fraud, or false claims.
Focuses on specific instances of deceptive activities resulting in unlawful gain.
Fraud prevention can occur at any stage, often acting in real-time to stop a transaction or prevent an account takeover.
Analyzing transaction patterns for anomalies, investigating red flags indicative of scams, and mitigating financial losses for the institution and customers.
Desired qualifications
1. Fraud operations Analyst with 2-6 years of experience with experience in Inbound process
2. Experience in handling non-retail fraud alerts/ cases for Corporate and entities ( non-retail customers)
3. Working from office all days
4. Strong Communication skills
- Prior Experience or working in Voice Process in Fraud Operations for a global bank is a must with following specific skill sets:
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Listen attentively to customer needs and concerns;
- Maintain broad knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Track, document, and retrieve information in call tracking database
Location and way of working
· Base location: Bengaluru