Job Title:  Associate Director | Conversational AI | Bengaluru | Customer Strategy & Design

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters

What impact will you make? 

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services,

Deloitte is where you will find unrivaled opportunities to succeed and realize your full potential.

The Team 

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.

Role –  Conversational AI

Total experience -  11-15   years

Preferred Location – Bangalore

Education – Any Graduation

Responsibilities: 

- Design and implement conversational AI solutions using Kore AI platform.  

- Analyze client requirements and translate them into bot functionalities.  

- Develop conversational flows, intents, and dialog scripts.  

- Integrate chatbots with enterprise systems and third-party APIs.  

- Optimize bot performance using analytics and NLP tuning.  

- Collaborate with cross-functional teams for end-to-end solution delivery.  

- Provide technical guidance and troubleshoot implementation issues.  

- Ensure adherence to conversational AI best practices and standards.  

- Conduct user acceptance testing and resolve feedback issues.  

- Prepare and maintain documentation for bot architecture and processes.

Skillsets:

- Expertise in Kore AI platform and bot-building tools.  

- Proficiency in Natural Language Processing (NLP) and Machine Learning.  

- Strong programming skills (e.g., Python, JavaScript, Node.js).  

- Experience in API integrations and webhooks.  

- Knowledge of conversational design principles and UX.  

- Familiarity with enterprise applications (CRM, ERP, etc.).  

- Strong analytical and problem-solving skills.  

- Ability to handle data analytics and bot optimization metrics.  

- Excellent communication and stakeholder management skills.  

- Experience with Agile development methodologies.

Required Qualifications:

• Bachelor’s/Master’s degree in Engineering, Computer Science, or related field

• Strong experience in Contact Centre transformation or CCaaS programs

• Proven track record managing large, complex technology programs