Job Title:  Associate Director | DevOps Integration​ | Bengaluru | Technology Strategy & Transformation

Job Title: Associate Director – OMS Operate (Azure Integration Suite – AIS)

Experience: 12+ years

Employment Type: Full-time

Location: Bangalore/ Gurgaon/ Noida

Job Summary

We are seeking an experienced Associate Director to lead OMS Operate engagements with a focus on Azure Integration Suite (AIS). This role combines technical leadership, delivery ownership, and stakeholder management, ensuring reliable, scalable, and high-performing OMS integrations in a production support environment.

Key Responsibilities

• Lead end-to-end OMS Operate delivery for AIS-based integrations
• Own production support (L2/L3/L4), ensuring SLA adherence and service excellence
• Define and drive integration architecture using Azure services (Logic Apps, APIM, Service Bus, Event Grid, Azure Functions)
• Oversee incident, problem, and change management processes
• Drive root cause analysis (RCA) and implement preventive measures for recurring issues
• Manage release planning, deployments, and environment strategy
• Collaborate with business, OMS, and enterprise architecture teams
• Ensure security, compliance, and governance across integrations
• Build and maintain client relationships, acting as a trusted advisor
• Lead continuous improvement initiatives, automation, and cost optimization

Leadership & People Management

• Lead, mentor, and scale a team of AIS consultants and developers
• Drive resource planning, capacity management, and skill development
• Establish best practices, coding standards, and support processes
• Manage performance, coaching, and career progression of team members

Required Skills & Qualifications

• Strong hands-on and architectural experience with Azure Integration Suite (AIS)
• Deep expertise in Logic Apps, API Management (APIM), Service Bus, Event Grid, Azure Functions
• Proven experience managing OMS Operate / production support environments
• Strong understanding of integration patterns, REST APIs, JSON/XML
• Experience with monitoring & observability tools (Azure Monitor, Application Insights)
• Knowledge of DevOps practices and CI/CD (Azure DevOps)
• Solid understanding of cloud security, governance, and cost management in Azure

Preferred Skills

• Experience with Order Management Systems (OMS) in retail/e-commerce domains
• Exposure to event-driven and microservices architecture
• Familiarity with ITIL processes (Incident, Problem, Change Management)
• Experience managing large-scale enterprise integration landscapes

Key Competencies

• Strong leadership and decision-making skills
• Excellent stakeholder and client management
• Strategic thinking with execution focus
• Ability to manage high-pressure production environments
• Strong communication and cross-functional collaboration

Success Metrics

• SLA adherence and incident resolution timelines
• System uptime and integration reliability
• Reduction in recurring incidents via RCA
• Team productivity and engagement
• Client satisfaction and delivery excellence