Job Title:  Associate Director | GBS Strategy & Ops | Bengaluru | Finance Transformation

Associate Director – GBS Advisory

Deloitte | ET&P | Finance Transformation | Global Business Services Advisory

About Deloitte

Deloitte is one of the world’s leading professional services organizations, providing advisory services to clients across industries and geographies. Our Consulting practice works with global organizations to solve complex business problems, drive enterprise transformation, and deliver measurable outcomes.

Deloitte’s Global Business Services (GBS) Advisory practice supports organizations as they rethink global operating models, rebalance workforces, embed digital and AI capabilities, and build scalable, future-ready delivery platforms. Deloitte delivers these programs by collaborating closely with other Deloitte member firms and specialist practices, enabling end-to-end solutions across strategy, transformation, and operate.

About Deloitte GBS Advisory

Deloitte advises clients across the full GBS lifecycle—from strategy and business case development to design, transition, stabilization, value optimization, and operate.

The GBS market is evolving rapidly—from cost-focused shared services to value-led, digital-first capability hubs driving enterprise transformation, analytics, AI enablement, and innovation. Deloitte is recognized by leading analysts as a clear leader in GBS & Outsourcing Advisory, having delivered 1,250+ global projects supported by 3,000+ professionals worldwide.

In India, Deloitte’s GBS Advisory practice comprises 400+ practitioners, forming one of the firm’s largest and most mature GBS advisory and delivery teams globally.

Role Overview – Associate Director, GBS Advisory

As an Associate Director in Deloitte’s GBS Advisory practice, you will lead discrete workstreams and mid-to-large GBS engagements, owning delivery quality, team management, and client interactions.

You will work closely with Partners, as well as cross-functional Deloitte teams and global member firms, contributing to both client delivery and practice development.

Key Responsibilities

GBS Strategy & Business Case Development

• Lead GBS strategy and business case development, aligned to enterprise transformation objectives
• Develop investment-grade value cases covering cost, productivity, talent, risk, scalability, and long-term operate considerations
• Support location strategy, workforce planning, and feasibility assessments aligned to evolving talent and regulatory landscapes
• Collaborate with global Deloitte teams and specialist functions to ensure GBS strategies align with broader enterprise, technology, finance, and operate agendas

Target Operating Model & Capability Design

• Design and execute future-ready Target Operating Models (TOMs) for GBSs, including:
• Governance and service ownership models
• Hybrid sourcing strategies (in-house, managed services, ecosystem partners)
• Capability- and CoE-led delivery models
• Enable clients to move from transactional shared services to capability-driven, operate-ready GBSs
• Work closely with Deloitte Technology, Digital, and Industry teams to embed cross-functional capabilities into GBS designs

End-to-End Transition, Scale-Up & Operate

• Lead multi-functional GBS/ Outsourcing transitions and expansions across Finance, HR, Procurement, IT, Legal, Analytics, and Digital
• Oversee knowledge transfer, stabilization, performance management, and service maturity uplift
• Support the design and implementation of operate and managed services models, ensuring sustained performance post-transition
• Coordinate delivery across multiple Deloitte member firms and geographies to ensure seamless execution

Digital, Analytics & AI Enablement

• Embed process mining, BI, and advanced analytics into GBS design, governance, and performance management
• Partner with digital, AI, and cloud teams to enable:
• Automation of service delivery
• Insight-driven decision-making
• AI-enabled GBS operating models
• Leverage Deloitte’s global digital and analytics ecosystem to bring leading practices and innovation to clients

Stakeholder & Change Leadership

• Act as a trusted advisor to C-suite and senior global stakeholders
• Lead change management across geographies, cultures, and functions
• Drive adoption of new operating models, ways of working, and digital capabilities
• Navigate complex, multi-stakeholder environments involving client leadership and cross-Deloitte teams

Practice Growth & Market Development

• Support RFI/RFP responses, solution design, and deal shaping for GBS engagements, including transform-and-operate opportunities
• Contribute to thought leadership, IP development, and market propositions in the GBS space
• Build, coach, and develop high-performing teams within the GBS Advisory practice
• Collaborate with Partners and teams across Deloitte member firms to pursue and deliver large, multi-competency GBS engagements

Note : This role involves extensive domestic and international travel.

Qualifications & Experience

• 9+  years of consulting or transformation experience
• Bachelor’s degree from Tier 1 college/ Chartered Accountant; Masters/ MBA preferred
• Proven experience leading end-to-end GCC programs, including strategy, operating model design, transition, scale-up, and/or operate
• Deep expertise in operating model design, governance frameworks, and service delivery models
• Experience leading multi-functional GCC transitions across corporate functions
• Strong stakeholder management skills, including C-suite and global leadership engagement
• Demonstrated ability to work effectively across multiple functions, service lines, and geographies in a global consulting environment
• Solid understanding of location strategy, workforce planning, and investment modeling
• Experience managing large teams (20+ members) across complex transformation programs
• Demonstrated contribution to business development, including RFPs, solutioning, and deal support

·       Proficient user of Microsoft suite (advanced Excel, PowerPoint and Word)

·       Experience in executing technology led transformation programs

·       Ability to develop point of views and support in thought leadership

·       Expertise in one or more shared services functions such as Finance, HR, Procurement, IT operations/ processes

·       Exposure to vendor management strategy and operations is a plus

·       Ability to act as a subject matter expert in relevant areas – solutions/ functions/ sectors

·       Possessed leadership qualities and the ability to mentor consultants and junior team members

·       Exposure to technologies such AWS, Azure, Data Analytics, Automation and Engineering tools is a plus

Why Deloitte

At Deloitte, we invest in our people through continuous learning, career progression, and exposure to complex, high-impact work.

You will work on market-leading GBS transformations, gain deep exposure across Deloitte’s design, transform, and operate offerings, and play a meaningful role in shaping how organizations build, scale, and operate GBS Centers in a rapidly evolving environment.