Job Title:  Associate Director | HRT-Operate | Bengaluru | HR Transformation

Senior Manager – HR Managed Services

Location: India (Bhubaneswar / Pune / Hyderabad / Bangalore)

Experience: 10–15 years

Employment Type: Full-time

About the Role

We are looking for a dynamic Senior Manager – HR Managed Services to lead end-to-end service delivery across HR operations for global clients. The role will be responsible for managing a portfolio of HR Managed Services engagements, driving operational excellence, client satisfaction, and continuous improvement.

Key Responsibilities

• Lead the delivery of HR Managed Services, covering processes such as Hire-to-Retire, Payroll, Talent Management, and Core HR.
• Ensure adherence to SLAs, quality metrics, and compliance requirements.
• Partner with clients to understand their HR technology landscape and continuously identify opportunities for automation, standardization, and optimization.
• Manage governance, reporting, and performance reviews with clients and internal stakeholders.
• Mentor and develop team members to build strong domain and delivery capabilities.
• Collaborate with cross-functional teams (Technology, Transition, PMO) for smooth onboarding of new accounts and process transitions.

Required Qualifications

• 10–15 years of experience in HR Operations 
• Strong understanding of end-to-end HR processes and global service delivery models.
• Hands-on experience managing operations delivery leveraging Workday, SuccessFactors or Oracle HCM or Darwinbox
• Proven track record of managing large client accounts and service delivery teams.
• Excellent stakeholder management, communication, and analytical skills.

Preferred Qualifications

• Experience in setting up or scaling HR Managed Services or GCCs.

Familiarity with ITIL practices and service management tools