Job Title:  Associate Director | Oracle Fusion Maintainence Cloud | Bengaluru | Oracle

Deloitte.

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Associate Director | Oracle Fusion Maintainence Cloud |Bengaluru |Oracle 

• Job requisition ID:  105405
• Location: Bengaluru
• Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

Global Process Ownership (GBS Model)

• Own and govern the global Order to Cash process across all regions served by GBS, including:
• Order Management
• Credit & Risk Management
• Billing & Invoicing
• Accounts Receivable
• Cash Application
• Dispute, Deductions, and Collections
• Interface with Record‑to‑Report and Revenue Accounting
• Define and enforce end‑to‑end global process standards, controls, SLAs, OLAs, and KPIs.
• Drive process consistency while supporting regional statutory and business requirements.

Oracle Fusion Functional Leadership

• Serve as the GBS functional owner for O2C within Oracle Fusion.
• Partner with IT, ERP CoE, and system integrators to:
• Lead global Oracle Fusion O2C implementations, migrations, and enhancements.
• Drive harmonization of configurations across regions.
• Ensure scalable, compliant, and standardized system design.
• Own business requirement documentation, testing strategy, and user adoption for GBS teams.

GBS Service Delivery & Performance Management

• Drive service excellence across global delivery centers.
• Establish and track key metrics such as:
• DSO and overdue AR
• Billing accuracy
• First‑pass yield
• Dispute cycle time
• Cash application rates
• Lead root‑cause analysis and corrective action plans for service gaps.
• Ensure robust governance structures, cadence reviews, and escalation management.

Transformation & Continuous Improvement

• Lead GBS transformation initiatives, including:
• Process re‑engineering
• Centralization / migration of activities into shared services
• Automation, RPA, workflow, and self‑service enablement
• Identify opportunities to simplify, digitize, and optimize O2C processes at scale.
• Drive benefits realization through productivity, cost, and cash improvements.

Program & Project Management

• Lead complex, multi‑region finance and ERP transformation programs.
• Manage end‑to‑end delivery including scope, timelines, risks, dependencies, and change management.
• Ensure alignment between business objectives, GBS strategy, and execution.

Stakeholder & Executive Engagement

• Act as a key process advisor to global business leaders and US‑based stakeholders.
• Balance business expectations with GBS efficiency and standardization goals.
• Communicate clearly with senior leadership on performance, risks, and roadmap.

People Leadership & Capability Building

• Lead and develop global process SMEs, regional leads, and GBS teams.
• Build a strong talent pipeline within O2C, including upskilling on Oracle Fusion and digital tools.
• Foster a culture of accountability, continuous improvement, and customer focus.

 You bring you

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here 

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.