Job Title:  Associate Director | Oracle Fusion Maintainence Cloud | Bengaluru | Oracle

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

Global Process Ownership (GBS Model)

• Own and govern the global Order to Cash process across all regions served by GBS, including:
• Order Management
• Credit & Risk Management
• Billing & Invoicing
• Accounts Receivable
• Cash Application
• Dispute, Deductions, and Collections
• Interface with Record‑to‑Report and Revenue Accounting
• Define and enforce end‑to‑end global process standards, controls, SLAs, OLAs, and KPIs.
• Drive process consistency while supporting regional statutory and business requirements.

Oracle Fusion Functional Leadership

• Serve as the GBS functional owner for O2C within Oracle Fusion.
• Partner with IT, ERP CoE, and system integrators to:
• Lead global Oracle Fusion O2C implementations, migrations, and enhancements.
• Drive harmonization of configurations across regions.
• Ensure scalable, compliant, and standardized system design.
• Own business requirement documentation, testing strategy, and user adoption for GBS teams.

GBS Service Delivery & Performance Management

• Drive service excellence across global delivery centers.
• Establish and track key metrics such as:
• DSO and overdue AR
• Billing accuracy
• First‑pass yield
• Dispute cycle time
• Cash application rates
• Lead root‑cause analysis and corrective action plans for service gaps.
• Ensure robust governance structures, cadence reviews, and escalation management.

Transformation & Continuous Improvement

• Lead GBS transformation initiatives, including:
• Process re‑engineering
• Centralization / migration of activities into shared services
• Automation, RPA, workflow, and self‑service enablement
• Identify opportunities to simplify, digitize, and optimize O2C processes at scale.
• Drive benefits realization through productivity, cost, and cash improvements.

Program & Project Management

• Lead complex, multi‑region finance and ERP transformation programs.
• Manage end‑to‑end delivery including scope, timelines, risks, dependencies, and change management.
• Ensure alignment between business objectives, GBS strategy, and execution.

Stakeholder & Executive Engagement

• Act as a key process advisor to global business leaders and US‑based stakeholders.
• Balance business expectations with GBS efficiency and standardization goals.
• Communicate clearly with senior leadership on performance, risks, and roadmap.

People Leadership & Capability Building

• Lead and develop global process SMEs, regional leads, and GBS teams.
• Build a strong talent pipeline within O2C, including upskilling on Oracle Fusion and digital tools.
• Foster a culture of accountability, continuous improvement, and customer focus.