Job Title: Associate Director | SAP SDM | Bengaluru | SAP | DSA Emerging
Associate Director | SAP SDM | Bengaluru | SAP | DSA Emerging
• Job requisition ID : 116546
• Location: Bengaluru
• Entity: Deloitte Touche Tohmatsu India LLP
Senior Manager | Enterprise Technology & Performance- SAP | SAP SDM
Location: Mumbai
The team
Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
SAP Service Delivery Management
- Manage day-to-day operations of SAP landscape (ECC / S4 HANA)
- Ensure delivery as per SLAs, KPIs
- Oversee L1, L2, and L3 support teams (functional & technical)
- Ensure system availability, performance, and stability
Incident, Problem & Change Management
- Ensure timely resolution of SAP incidents (production & critical issues)
- Lead Major Incident Management (MIM) calls
- Drive Root Cause Analysis (RCA) for recurring issues
- Govern SAP change management & Release Management
Stakeholder & Client Management
- Act as the single point of contact for business stakeholders
- Conduct weekly/monthly service review meetings
- Communicate system issues, risks, and performance metrics
- Ensure high customer satisfaction (CSAT)
Tools & Technologies
- ServiceNow / Jira (ticketing tools)
- AI driven approach
Soft Skills
- Strong stakeholder communication
- Leadership and team collaboration
- Problem-solving and decision-making
- Ability to manage high-pressure production environments
Key skills required:
- 11+ years of IT experience
- 8+ years in SAP service delivery / application support
- Experience handling global clients and large SAP landscapes
- Education-Any Graduate
