Job Title:  Associate Director | Salesforce | Bengaluru | Sales & Service

     The team

    Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-     term growth. Learn more about: Customer

          Your work profile

• As a Salesforce Technical Architect Associate Director, your role will involve leading end-to-end architecture and solution design for Sales Cloud, Service Cloud, and Experience Cloud implementations.
• You will be responsible for translating complex business requirements into scalable, secure, and high-performing Salesforce solutions.
•  Your collaboration with client stakeholders, business analysts, and delivery teams will be key in defining and validating technical architectures.
• Designing data models, integration patterns, and security frameworks aligned with BFSI and Manufacturing industry standards will also be part of your responsibilities. Additionally, you will provide technical leadership during presales, discovery workshops, and project delivery cycles, ensuring adherence to Salesforce best practices, governance, platform limits, and code quality standards.
• Guiding development teams during build and deployment phases, conducting design reviews, code reviews, and performance optimization will be crucial.
• Staying updated with the Salesforce platform roadmap, new features, and industry innovations is essential for success in this role.

• Develop solution using Salesforce configure and customization features.

            Key skills required: 

• Lead end-to-end architecture and solution design for Sales Cloud, Service Cloud, and Experience Cloud implementations.
• Translate complex business requirements into scalable, secure, and high-performing Salesforce solutions.
• Collaborate with client stakeholders, business analysts, and delivery teams to define and validate technical architectures.
• Design data models, integration patterns (REST/SOAP APIs, middleware), and security frameworks aligned with BFSI and Manufacturing industry standards.
• Provide technical leadership during presales, discovery workshops, and project delivery cycles.
• Ensure adherence to Salesforce best practices, governance, platform limits, and code quality standards.
• Guide development teams during build and deployment phases; conduct design reviews, code reviews, and performance optimization.
• Stay updated with the Salesforce platform roadmap, new features, and industry innovations.

             Desired Qualifications: 

• Deep expertise across Sales Cloud, Service Cloud, and Experience Cloud (Community Cloud) implementations.
• Proven experience designing solutions for BFSI (lending, insurance, capital markets) and Manufacturing (sales ops, dealer networks, service operations) domains.
• Minimum 3 full-cycle Salesforce implementations in either BFSI or Manufacturing, preferably for large enterprise clients in India.
• Strong proficiency in Apex, LWC, SOQL, Flows, Process Builder, and Experience Builder.
• Hands-on integration experience with ERP, core banking, insurance platforms, MES, using MuleSoft or similar middleware.
• Strong understanding of Security & Compliance frameworks relevant to BFSI (RBI, ISO, data residency).
• Certifications preferred: Salesforce Application Architect / System Architect, Minimum: Platform Developer I and Salesforce Administrator.
• Experience working in Agile/Scrum delivery models with onsite-offshore coordination.
• Education-  Any Graduate 

             Location and Way of Working: 

• Base location: PAN India

• Willingness to travel for short- and long-term durations

            Your Role as AD: 

• Lead end-to-end architecture and solution design for Sales Cloud, Service Cloud, and Experience Cloud implementations.
• Translate complex business requirements into scalable, secure, and high-performing Salesforce solutions.
• Collaborate with client stakeholders, business analysts, and delivery teams to define and validate technical architectures.
• Design data models, integration patterns (REST/SOAP APIs, middleware), and security frameworks aligned with BFSI and Manufacturing industry standards.