Job Title:  Associate Director | Service Delivery Manager | Bengaluru | Engineering | Platform Development & Int

Senior Manager | Engineering | AMS Go-to-Market (GTM) Lead

Location: Bengaluru / Hyderabad / Gurgaon / Mumbai

The Team

Engineering helps empower and drive mission-critical solutions whether we need to modernize existing systems or implement new technology products and platforms. Through innovation, we improve financial performance, accelerate new digital businesses and fuel growth. Learn more about Engineering, AI and Data

Your Work Profile

• Define and execute the go-to-market (GTM) strategy for Application Management Services (AMS) and Production Support offerings within the Platform Development and Integration practice.
• Develop differentiated managed services offerings across AIOps, Site Reliability Engineering (SRE), DevOps, Cloud Operations, Automation, AI-enabled Support, and Intelligent Operations.
• Partner with sales, account, alliance, and industry teams to identify, qualify, and pursue AMS growth opportunities.
• Lead solution development, effort estimation, pricing strategy, commercial models, and proposal management for AMS engagements.
• Support RFP responses, client presentations, workshops, bid defenses, and executive stakeholder discussions.
• Develop compelling value propositions, offerings, case studies, accelerators, playbooks, and reusable GTM assets.
• Collaborate with delivery and solution teams to ensure proposed solutions are scalable, operationally viable, and aligned with client objectives.
• Analyze market trends, competitor offerings, customer needs, and emerging technologies to continuously enhance AMS service capabilities.
• Drive thought leadership initiatives focused on modern support transformation, shift-left methodologies, predictive support, self-healing operations, and autonomous service management.
• Enable and coach sales and account teams on AMS capabilities, differentiators, value propositions, and positioning strategies.
• Support portfolio growth initiatives through strategic account expansion, solution innovation, and managed services transformation programs.
• Drive business growth by improving competitiveness, profitability, and market differentiation of AMS offerings.

Key Skills Required

• Education - Any Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 10+ years of experience in Application Management Services (AMS), Production Support, Managed Services, IT Operations, or Service Management.
• Proven experience in Go-to-Market (GTM), Presales, Solutioning, Business Development, Pursuit Management, or Consulting roles.
• Strong understanding of ITIL, Service Management, Application Support, DevOps, SRE, Cloud Operations, Automation, and Managed Services frameworks.
• Experience developing AMS operating models, service offerings, commercial structures, and pricing strategies.
• Hands-on experience supporting RFPs, proposals, estimations, solution architecture, and deal pursuits.
• Familiarity with ServiceNow, AIOps platforms, observability and monitoring tools, and cloud technologies such as AWS, Azure, or GCP.
• Experience driving AMS transformation initiatives, managed services modernization, and operational excellence programs.
• Strong executive stakeholder management, communication, presentation, and negotiation skills.
• Ability to collaborate across sales, delivery, practice leadership, and client teams in a fast-paced consulting environment.
• Experience leading large-scale AMS pursuits, portfolio growth programs, and strategic account expansion initiatives.
• ITIL certification and cloud certifications are preferred.