Job Title:  Associate Director | Solution Architect | Bengaluru | Engineering | Platform Development & Integrati

Associate Director | Engineering | Application Maintenance & Support (AMS) Solution Architect

Location: Bengaluru / Hyderabad / Gurgaon / Mumbai

The Team

Engineering helps empower and drive mission-critical solutions whether we need to modernize existing systems or implement new technology products and platforms. Through innovation, we improve financial performance, accelerate new digital businesses and fuel growth.

Learn more about Engineering, AI and Data:
https://www.deloitte.com/global/en/services/consulting/services/engineering-ai-data.html

Your Work Profile

• Design, implement, and govern end-to-end Application Maintenance & Support (AMS) solutions to ensure application stability, reliability, performance, and operational excellence.
• Architect L1, L2, and L3 support operating models for enterprise applications across on-premises and cloud environments.
• Define and implement SLA/KPI frameworks, governance structures, operational processes, and support procedures.
• Lead application transition programs from project delivery teams into steady-state support organizations.
• Establish and optimize Incident, Problem, Change, Release, and Knowledge Management processes aligned with ITIL best practices.
• Design monitoring, observability, alerting, and automation solutions to improve service quality, reduce operational effort, and increase service reliability.
• Drive root-cause analysis, problem management, continuous service improvement, and operational transformation initiatives.
• Develop scalable staffing models, support coverage plans, global delivery models, and 24x7 support structures.
• Support RFP responses, solutioning, effort estimation, pricing strategies, and client presentations for AMS opportunities.
• Collaborate closely with business stakeholders, development teams, infrastructure teams, and cybersecurity teams to ensure operational readiness and compliance.
• Identify opportunities for automation, AIOps, DevOps, and SRE practices to enhance support efficiency and customer experience.
• Deliver operational excellence through proactive service management, reliability engineering, and continuous improvement initiatives.

Key Skills Required

• Education: Any Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
• 10+ years of experience in Application Support, Production Support, Managed Services, or Application Maintenance Services (AMS).
• Strong understanding of ITIL Service Management processes, including Incident, Problem, Change, Release, and Knowledge Management.
• Experience designing and managing support operating models, governance frameworks, and service delivery structures.
• Hands-on experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
• Strong knowledge of monitoring, observability, and automation tools such as Dynatrace, AppDynamics, Splunk, Grafana, Prometheus, Datadog, ServiceNow, or similar platforms.
• Experience leading application support transitions and service transformation initiatives.
• Knowledge of automation, DevOps, Site Reliability Engineering (SRE), and AIOps practices.
• Experience supporting large-scale enterprise applications in global delivery environments.
• Strong stakeholder management, communication, presentation, and problem-solving skills.
• Ability to lead cross-functional teams and drive operational excellence initiatives.
• ITIL certification and cloud certifications are preferred.