Job Title:  Consultant | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

• Analyze, design, and support end-to-end OMS business processes.
• Gather and document business and functional requirements.
• Collaborate with Business, Development, QA, and Production Support teams.
• Configure and support OMS enhancements and system integrations.
• Coordinate UAT, review test cases, and manage defect resolution.
• Perform root cause analysis (RCA) and support production issue resolution.
• Validate data using SQL and APIs, and support release deployments.
• Prepare project documentation and recommend process improvements.

Key skills required

• Strong knowledge of Order Management Systems (OMS) and order lifecycle management.
• Experience with Order Fulfillment, Inventory, Shipping, Returns, and Exception Management.
• Hands-on experience with SQL, Jira, Confluence, and API Testing (Postman).
• Knowledge of REST APIs, JSON/XML, and system integrations.
• Strong analytical, communication, and stakeholder management skills.
• Bachelor's degree in Computer Science, IT, Engineering, Business, or a related field.
• 3–6 years of experience in OMS, Retail, E-commerce, or Supply Chain projects.
• Experience working in Agile/Scrum environments.
• IBM Sterling OMS, Manhattan OMS, Oracle OMS, SAP Order Management, or Salesforce OMS.
• Experience in OMS implementation, enhancement, integration, or production support projects.