Job Title:  Consultant | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

• Participate in OMS implementation, enhancement, and production support projects.
• Gather, analyze, and document business requirements.
• Prepare functional specifications, user stories, and process documentation.
• Configure and support OMS workflows, including order capture, fulfillment, inventory allocation, shipping, returns, cancellations, and exchanges.
• Assist in solution design discussions and recommend process improvements.
• Collaborate with business stakeholders to understand functional requirements.
• Translate business needs into clear functional specifications.
• Support requirement clarification sessions and walkthroughs.
• Ensure functional solutions align with business objectives and industry best practices.
• Coordinate with Development, QA, and Integration teams during project execution.
• Support integrations with ERP, WMS, CRM, Payment Gateway, and third-party systems.
• Assist in API validation and end-to-end functional testing.
• Help troubleshoot functional and integration-related issues.
• Prepare and execute functional test cases and test scenarios.
• Support SIT, UAT, Regression Testing, and defect validation.
• Track defects using Jira or Azure DevOps and work closely with development teams for resolution.
• Validate fixes and ensure production readiness.
• Provide functional support for production issues.
• Perform root cause analysis (RCA) for recurring issues.
• Support change requests, system enhancements, and release activities.
• Maintain project documentation and knowledge repositories.
• Work closely with Business Analysts, Senior Consultants, Developers, QA, and Project Managers.
• Participate in Agile ceremonies, project meetings, and sprint planning sessions.
• Contribute to continuous process improvement initiatives and knowledge-sharing activities.

Key skills required

• 3–6 years of IT experience with exposure to Order Management Systems.
• Experience in OMS implementation, enhancement, testing, or production support projects.
• Retail/eCommerce domain experience is preferred.
• Exposure to cloud platforms (Azure/AWS).
• Understanding of CI/CD and DevOps concepts.
• Familiarity with microservices-based applications.
• Knowledge of incident management and release processes.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work collaboratively in cross-functional teams.
• Strong organizational and documentation skills.
• Ability to manage multiple tasks and meet project deadlines.
• Willingness to learn new technologies and business processes.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.