Job Description – Consultant – Order Management System (OMS)

Experience: 3–5 Years

Designation: Consultant

Domain: Order Management System (OMS) / Supply Chain / Omnichannel Retail

Role Overview

We are looking for an OMS Consultant to support implementation, configuration, enhancement, and production support activities across Order Management Systems. The role involves understanding business requirements, supporting solution design, collaborating with client stakeholders, and delivering effective OMS solutions in a Big 4 consulting environment.

Key Responsibilities

• OMS Implementation & Configuration: Support OMS implementation, configuration, enhancements, and maintenance activities across retail and supply chain environments.
• Business Requirements & Process Analysis: Gather requirements, document functional specifications, prepare process flows, and identify opportunities for process improvement.
• OMS Functional Expertise: Work on order capture, order orchestration, sourcing and allocation, inventory visibility, fulfillment, cancellations, returns, and exchanges.
• Client & Stakeholder Collaboration: Coordinate with business users, technical teams, and integration partners to clarify requirements and resolve functional issues.
• Testing & Quality Assurance: Prepare and execute test cases, support SIT and UAT, track defects, validate fixes, and ensure solution quality.
• Integration & Production Support: Support OMS integrations with ERP, WMS, POS, and e-commerce platforms; troubleshoot issues and assist with root-cause analysis.
• Project Delivery & Documentation: Track assigned deliverables, maintain project documentation, support release activities, and ensure timely completion of tasks.
• Continuous Improvement: Identify process gaps, recommend enhancements, and contribute to team knowledge sharing and operational efficiency.

Required Qualifications

• 3–5 years of experience in IT consulting, retail technology, supply chain, or enterprise application delivery.
• Experience with OMS platforms such as Manhattan OMS / Manhattan Active Omni, IBM Sterling OMS, or equivalent solutions.
• Understanding of OMS implementation, configuration, enhancement, and application support processes.
• Knowledge of omnichannel retail processes, order orchestration, inventory management, sourcing, fulfillment, and returns.
• Experience in requirements gathering, functional documentation, process mapping, and test case preparation.
• Familiarity with APIs, integrations, and enterprise systems such as ERP, WMS, POS, and e-commerce platforms.
• Exposure to SIT, UAT, defect tracking, release coordination, and production issue resolution.
• Strong communication, analytical, problem-solving, and teamwork skills.

Preferred Qualifications

• Experience working with Big 4 consulting firms or large consulting organizations.
• Exposure to Agile delivery methodologies and business transformation initiatives.
• Relevant OMS platform certifications or implementation experience.
• Ability to collaborate effectively with client stakeholders and cross-functional teams.