Job Title:  Consultant | OpenShift | Bengaluru | Engineering

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

The Deloitte South Asia strategic growth team serves as a central pillar driving growth and transformation within DSA, spanning several business lines and various technology functions.  We are established as a centralized team collaborating across consulting, implementation, and operation to maintain and enhance client value offerings and services. We innovate conventional approaches, leveraging Deloitte technology, differentiated domain expertise, intellectual property, talent, and capacity to embed continuous advantage and deliver enhanced business value.

In this team, our focus is on catering to the unique needs and preferences of clients in the South Asia region. Your role within this dynamic team is essential for establishing networks and relationships across the client stakeholder ecosystem and ensuring service fulfillment. Additionally, you will collaborate closely with other Deloitte leadership and stakeholders dedicated to the client. Your contributions will involve nurturing new and existing relationships, supporting presales life cycles, and playing a pivotal role in driving the success of DSA business growth for the specific client.

You will be part of a global organization that is making a measurable impact that matters every day.

Desired qualifications

Job Summary:

We are looking for a talented and motivated OpenShift L2 Support Engineer to provide advanced-level support for OpenShift-based containerized platforms. The role involves troubleshooting, maintenance, and ensuring the smooth operation of OpenShift clusters in collaboration with L1, L3, and DevOps teams.

Key Responsibilities:

Support and Maintenance:

Manage and troubleshoot OpenShift clusters in production and non-production environments.

Monitor and ensure cluster availability, performance, and scalability.

Analyze and resolve L2-level issues escalated from the L1 support team.

Incident and Problem Management:

Work on tickets related to OpenShift platform incidents and service requests.

Perform root cause analysis (RCA) for recurring issues and implement preventive measures.

Collaborate with L3 and engineering teams for complex escalations.

Configuration Management:

Implement and manage OpenShift configuration changes, including node scaling, network policies, and application deployments.

Patch and upgrade OpenShift components following best practices.

Monitoring and Alerting:

Set up and maintain monitoring and logging tools like Prometheus, Grafana, and EFK/ELK stack.

Respond to alerts related to cluster health, application logs, or performance metrics.

Documentation:

Maintain detailed operational and troubleshooting documentation.

Create knowledge articles and SOPs for the L1 team.

Collaboration:

Work closely with DevOps, development, and infrastructure teams to resolve issues and implement changes.

Provide inputs for platform optimization and reliability improvements.

Required Skills:

Strong hands-on experience with Red Hat OpenShift on v4.x

In-depth knowledge of Kubernetes architecture, concepts, and troubleshooting.

Proficiency in container technologies such as Docker.

Experience with CI/CD tools like Jenkins, ArgoCD, or GitOps workflows.

Hands-on knowledge of Linux/Unix systems and shell scripting.

Familiarity with networking concepts: DNS, Load Balancers, Firewalls, and Ingress/Egress policies.

Experience with monitoring/logging tools (Prometheus, Grafana, ELK, etc.).

Basic knowledge of cloud platforms (AWS, Azure, GCP) hosting OpenShift.

Preferred Skills:

Red Hat OpenShift certifications (e.g., EX280 or EX288 or CKA).

Knowledge of storage integration and CSI

Familiarity with Istio, Service Mesh, or related technologies.

Scripting or automation skills (Python, Ansible, etc.).

Experience with infrastructure-as-code tools like Terraform or Ansible.

Location and way of working

• This profile involves frequent travelling to client locations
• Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs.

Your role as a leader

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, leaders across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation
• Committed to creating purpose - Creating a sense of vision and purpose
• Agile - Achieving high-quality results through collaboration and Team unity
• Skilled at building diverse capability - Developing diverse capabilities for the future
• Persuasive / Influencing - Persuading and influencing stakeholders
• Collaborating - Partnering to build new solutions
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. 

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone’s welcome… entrust your happiness to us                                            

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.  

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