Job Title:  Consultant | ServiceNow | Bengaluru | ServiceNow

Experienced ServiceNow Consultant with expertise in implementing, customizing, and integrating ITSM modules and third-party systems.

Key Responsibilities:

• Implementation & Configuration:
• Configure and customize ServiceNow ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
• Design and implement business rules, client scripts, UI policies/actions, flow designer, and workflow automation.
• Integration Experience:
• Develop and manage REST/SOAP APIs for integrations with tools such as Active Directory, SCCM, JAMF, SolarWinds, Jira, SAP, etc.
• Utilize IntegrationHub, MID Servers, and scripted REST APIs to build robust integration frameworks.
• Work on external systems integration including authentication via OAuth2, SAML, and API tokens.
• Development & Scripting:
• Create scalable and maintainable solutions using JavaScript, Glide API, Flow Designer, and Scripted APIs.
• Perform customizations using UI pages, widgets (Service Portal), and complex catalog items.
• Develop custom dashboards and reports using Performance Analytics and reporting modules.
• Platform Support & Maintenance:
• Participate in upgrades, patching, and testing.
• Monitor platform performance and troubleshoot issues proactively.
• Implement security controls including ACLs, roles, and access models.

Core Competencies:

• ServiceNow ITSM Suite (Incident, Problem, Change, CMDB, Knowledge, Service Catalog)
• Integration Hub, MID Server, REST/SOAP API, OAuth2/SAML
• JavaScript, Glide API, Business Rules, Client Scripts, UI Actions
• Flow Designer, Orchestration, Scripted REST APIs
• ITIL v3/4 Framework
• Agile and Scrum methodologies