Job Title:  Delivery Manager | HR Shared Services | Bengaluru | HR Transformation

Delivery Manager | Human Capital-HR Transformation | HR Shared Services

• Location:  Bengaluru
• Entity:  Deloitte Touche Tohmatsu India LLP

The team

Deloitte’s Learning Operate team designs and implements tailored learning experiences to support clients in their transformation journeys. We apply industry-leading instructional design methodologies and leverage technology to develop scalable and engaging learning programs. At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.  Learn more about Human Capital Practice. 

Your work profile

We are looking for a dynamic Senior Manager – HR Managed Services to lead end-to-end service delivery across HR operations for global clients. The role will be responsible for managing a portfolio of HR Managed Services engagements, driving operational excellence, client satisfaction, and continuous improvement.

• Lead the delivery of HR Managed Services, covering processes such as Hire-to-Retire, Payroll, Talent Management, and Core HR.
• Ensure adherence to SLAs, quality metrics, and compliance requirements.
• Partner with clients to understand their HR technology landscape and continuously identify opportunities for automation, standardization, and optimization.
• Manage governance, reporting, and performance reviews with clients and internal stakeholders.
• Mentor and develop team members to build strong domain and delivery capabilities.
• Collaborate with cross-functional teams (Technology, Transition, PMO) for smooth onboarding of new accounts and process transitions.

Key skills required: 

• 10–15 years of experience in HR Operations 
• Strong understanding of end-to-end HR processes and global service delivery models.
• Hands-on experience managing operations delivery leveraging Workday, SuccessFactors or Oracle HCM or Darwinbox
• Proven track record of managing large client accounts and service delivery teams.
• Excellent stakeholder management, communication, and analytical skills.
• Preferred Qualifications
• Experience in setting up or scaling HR Managed Services or GCCs.
• Educational Qualifications-Any Bachelors