Job Title:  Deputy Manager | Not Applicable | Bengaluru | Cyber Defense & Resilience

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team
 

Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks
 

Your work profile.

As a Deputy Manager in our Cyber Team, you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations:

We are seeking an experienced Cyber Change Manager to lead our change management initiatives, focusing on cybersecurity, patch management and production support. The ideal candidate will have a strong background in managing complex change processes, ensuring system security, and maintaining operational stability.

•  Manage Service Request workflows, ensuring timely and efficient fulfilment through ServiceNow. 
• Develop and maintain custom dashboards and reports in ServiceNow to monitor change, patching, and request management KPIs. 
• Identify risks related to changes and patches and implement mitigation strategies. 
• Ensure compliance with internal policies, security standards, and audit requirements. 
• Continuously improve Change, Patch, and Request Management processes based on operational feedback and metrics analysis.
• Evaluate potential risks associated with changes and develop mitigation strategies. 
• Develop and update technical documents, including change procedures, user guides, and training materials. 
• Assist in the creation of detailed reports and presentations for stakeholders. 

Desired qualifications

• Education: Bachelor’s degree in Information Security, Computer Science, or a related field. A Master’s degree in Cybersecurity or Business Management is preferred.

Experience:

• 5 to 8 years of hands-on experience in handling ServiceNow change tickets.
• In-depth understanding of cybersecurity principles, threats and mitigation strategies.
• Proficiency in using patch management tools and software.
• Familiarity with ITIL processes and best practices for change management.
• Ability to analyse risks associated with changes and patches, ensuring they are managed effectively.
• Strong problem-solving skills to address issues that arise during change implementation.
• Excellent communication skills to convey technical information to non-technical stakeholders.
• Ability to document change management processes and outcomes clearly.
• Proven track record of managing complex change initiatives and ensuring system security and stability.
• Good communication and presentation skills

• Certifications
• ITIL V4 (Mandatory)
• Certified Change Management Professional (Good to have)
• ServiceNow (Good to have)

Location and way of working

• Base location: Bangalore
• Professional is required to work from office.

Your role as a Deputy Manager

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation
• Committed to creating purpose - Creating a sense of vision and purpose
• Agile - Achieving high-quality results through collaboration and Team unity
• Skilled at building diverse capability - Developing diverse capabilities for the future
• Persuasive / Influencing - Persuading and influencing stakeholders
• Collaborating - Partnering to build new solutions
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive. 

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone’s welcome… entrust your happiness to us                                                                                                                 

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.  

Interview tips

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At Deloitte, ethics and integrity are fundamental and not negotiable.  We do not charge any fee or seek any deposits, advance, or money from any career aspirant in relation to our recruitment process.  We have not authorized any party or person to collect any money from career aspirants in any form whatsoever for promises of getting jobs in Deloitte or for being considered against roles in Deloitte. We follow a professional recruitment process, provide a fair opportunity to eligible applicants and consider candidates only on merit. No one other than an authorized official of Deloitte is permitted to offer or confirm any job offer from Deloitte.  We advise career aspirants to exercise caution.

In this regard, you may refer to a more detailed advisory given on our website at: https://www2.deloitte.com/in/en/careers/advisory-for-career-aspirants.html?icid=wn_