Job Title:  Deputy Manager | Not Applicable | Bengaluru | Information Technology

We are seeking a highly experienced End User Computing (EUC) Consultant with 5-7 years of experience to join our IT team. The ideal candidate will have a strong background in designing, implementing, and managing comprehensive end-user computing solutions, including virtual desktops (VDI), cloud PCs, and application delivery systems. This role requires expertise in endpoint management tools, image deployment, Microsoft Intune, Autopatch, Autopilot, device hardware management, and security practices. The EUC Consultant will work closely with the IT operations team to enhance user experience, implement best practices, and leverage emerging technologies, including automation, Copilot, and DevOps practices.

Key Responsibilities:

End User Computing Solutions:

·      Design, deploy, and manage VDI solutions (e.g., VMware Horizon, Citrix Virtual Apps and Desktops) and cloud PC environments (e.g., Microsoft Azure Virtual Desktop, AWS Workspaces, W365).

·      Optimize solutions for desktops, laptops, and virtual environments.

Endpoint Management:

·      Utilize tools such as SCCM, MDM, and MDEM for deployment and management.

·      Oversee endpoint security and compliance across various operating systems including Windows 11, MacOS, and Linux.

Image Deployment and Management:

·      Develop and maintain OS images, manage lifecycle, and ensure compatibility with end-user needs.

·      Implement OS customization and deployment (Autopilot) using SCCM/Intune or similar tools.

Microsoft Intune:

·      Implement and manage Intune for device management, including Autopatch for automated patch management and Autopilot for device provisioning.

·      Utilize Intune features including Autopatch for automated patch management and Autopilot for device provisioning.

Device Hardware Management:

·      Manage hardware lifecycle: driver updates, device upgrades, and hardware testing.

·      Test new hardware models for compatibility and performance.

Collaboration with IT Operations Team:

·      Work with IT operations to enhance user experience, implement best practices, and integrate emerging technologies, including automation, Copilot, and DevOps practices.

·      Implement DevOps methodologies to streamline IT operations and improve deployment efficiency.

Implementation and Optimization:

·      Lead deployment of EUC solutions with a focus on performance, reliability, and security.

·      Evaluate and integrate new technologies to improve environments.

Support and Troubleshooting:

·      Provide advanced support for VDI, cloud PCs, and endpoint management issues.

·      Troubleshoot high-level technical problems.

Security and Compliance:

·      Implement security practices including patch management, update deployment, and vulnerability assessments.

·      Develop and enforce endpoint security policies.

User Experience Improvement:

·      Address user feedback and implement automation solutions to enhance satisfaction.

Documentation and Training:

·      Create and maintain documentation for EUC solutions and provide training for IT staff and end-users.

Continuous Improvement:

·      Stay updated on industry trends and recommend improvements for EUC solutions, including automation, Copilot, and DevOps.

Qualifications:

Education and Experience:

·      Bachelor’s degree in computer science, Information Technology, or a related field.

·      5- 7 years of experience in an EUC Consultant role or similar capacity, with extensive experience in VDI, cloud PCs, endpoint management, image deployment, OS expertise (Windows 10 and above, IoT, Mac, Linux)and Microsoft Intune.

·      Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, VMware Certified Professional, Citrix Certified Associate, AWS Certified Solutions Architect) are highly preferred.

Technical Skills:

·      Expertise in VDI solutions (e.g., VMware Horizon, Citrix Virtual Apps and Desktops) and cloud PC platforms (e.g., AVD, AWS Workspaces).

·      Proficient with endpoint management tools such as SCCM, MDM, and MDEM.

·      Strong experience with image deployment, including creating and managing OS images and extensive hands-on Windows, Mac, Linux OS across the platform.

·      Knowledge of Intune features such as Autopatch for automated patch management and Autopilot for device provisioning.

·      Strong knowledge of device hardware management, including driver updates, device upgrades, and hardware testing.

·      Solid understanding of security practices, including patch management, update deployment, and vulnerability assessments.

·      In-depth knowledge of desktop operating systems (Windows, macOS), networking, and cloud technologies.

·      Experience with automation tools and practices, Copilot, and DevOps methodologies.

Soft Skills:

·      Excellent problem-solving and analytical skills.

·      Strong communication and interpersonal abilities.

·      Ability to manage multiple projects and priorities in a fast-paced environment.

·      Detail-oriented with a focus on delivering high-quality results.

Work Environment:

·      Primarily office-based with occasional remote work option.

·      May require occasional travel to client sites or other company locations.

·      Preferred Location: Bangalore