Job Title:  Director | Managed Analytics, AI Services & DEX | Bengaluru | NAT : Innovation

The team

The team must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth.

Key Responsibilities

• Experience Strategy: Define and drive the overall experience vision across products and platforms.
• Experience Principles: Establish design principles and standards that guide product experiences across customer touchpoints.
• Product Experience Leadership: Lead multidisciplinary teams across UX, UI, Interaction Design, Visual Design, Service Design, Content Design, and Design Research.
• Team Development: Build, mentor, and scale high-performing experience design teams.
• Design Culture: Foster a culture of creativity, experimentation, customer empathy, collaboration, and design excellence.
• Design Governance: Establish scalable design processes, standards, governance, and quality practices.
• User Research: Lead customer research, usability studies, journey mapping, contextual inquiry, ethnographic research, and user testing.
• Product Discovery: Translate customer insights and research findings into product opportunities and experience improvements.
• Design Validation: Continuously validate product assumptions through research, experimentation, prototyping, and usability testing.
• Design Excellence: Drive continuous improvement across User Research, Product Discovery, Information Architecture, Experience Mapping, Interaction Design, Visual Design, Design Systems, DesignOps, Accessibility, and Usability.
• AI-Augmented Design: Leverage AI-powered tools for ideation, wireframing, prototyping, documentation, content generation, and usability evaluation.
• AI Design Governance: Establish responsible AI-assisted design practices while ensuring accessibility, usability, consistency, and quality.
• Design Systems: Build and govern enterprise design systems across products and platforms.
• Design Standards: Define reusable interaction patterns, UI components, accessibility standards, design tokens, and design guidelines.
• Engineering Collaboration: Partner with Engineering teams to ensure consistent and scalable implementation of design systems.
• Cross-Functional Leadership: Collaborate with Product Managers, Business Analysts, Architects, Engineers, Data Scientists, Security Architects, and Customer Success teams.
• Business Alignment: Ensure experience decisions align with business objectives, technical feasibility, regulatory requirements, and customer expectations.
• Design Thinking: Promote customer-centric and design-thinking practices across the organization.

Required Skills

• 10+ years of experience in Experience Design, UX, Product Design, or related fields.
• Strong experience leading experience design organizations for enterprise software products or digital platforms.
• Deep expertise in UX, UI, Interaction Design, Information Architecture, and Service Design.
• Experience building and scaling enterprise design systems.
• Strong understanding of customer research, usability testing, journey mapping, and design thinking.
• Experience designing enterprise SaaS products, cloud-native applications, or financial technology platforms.
• Strong knowledge of modern design tools such as Figma, FigJam, Adobe Creative Suite, Miro, or similar platforms.
• Experience leveraging AI-powered design tools to improve design productivity and quality.
• Strong understanding of accessibility, usability, and inclusive design.
• Strong collaboration skills across Product, Engineering, Architecture, Data, Security, and Business teams.
• Excellent communication, storytelling, presentation, and leadership skills.