Job Title:  Director | Salesforce | Bengaluru | Sales & Service

Role Summary

The primary role of a Director is to make immediate, direct contributions to enhancing our clients’ competitive position and performance in ways that are distinctive, innovative, and sustainable.

Required Skills

• Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards
• Should have good understanding of Salesforce features like lightning (LWC/AURA/LDS), integration, design frameworks, DevOps – CI / CD processes, Release management
• Design, develop and deliver Salesforce solutions using Salesforce configuration and customization
• Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership
• Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function
• Prior experience in Salesforce mandatorily.
• Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds.
• Knowledge on Heroku and e-commerce will be a plus.

• Should have good communication and should be able to handle all client communications independently.
• Extensive experience in solution design, client management, client demo, conducting design & development workshops
• Integration of Salesforce with other external Systems using standard and custom SOAP, REST API.
• Experience with Salesforce Einstein, AI, Chatbots is desirable
• Ability to understand requirements and prepare effort estimates and overall system design.
• Should have managed clients and lead a multi member team on the last few projects.
• Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
• Must have good working knowledge of implementation best practices on Force.com platform and Salesforce.
• Ability to develop all project related documents like system design document, use cases etc
• Handling a team and also responsible for client deliverables.

Desired qualifications

• 12+ years of relevant experience in management or consulting oriented environment.
• At least 5-6 end to end SFDC implementation experience in India or globally
• Graduate degree (Science or Engineering) from premier institutes

Location and way of working.

• Base location: PAN India
• Willingness to travel for short- and long-term durations

Your role as a Director

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, lead across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation
• Committed to creating purpose - Creating a sense of vision and purpose.
• Agile - Achieving high-quality results through collaboration and Team unity.
• Skilled at building diverse capability - Developing diverse capabilities for the future.
• Persuasive / Influencing - Persuading and influencing stakeholders.
• Collaborating - Partnering to build new solutions.
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities.

• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive.