Job Title:  Director | TSA-tech Strategy and Architecture | Bengaluru | Technology Strategy & Transformation

Your work profile

• Define and drive the enterprise Order Management Systems (OMS) technology strategy, architecture vision, and multi-year transformation roadmap.
• Establish OMS architecture standards, governance frameworks, and best practices to ensure scalable, secure, and resilient enterprise solutions.
• Lead modernization initiatives across Distributed Order Management (DOM), omnichannel fulfillment, inventory visibility, customer order orchestration, and returns management.
• Partner with Business, Product, Supply Chain, Store Operations, Digital Commerce, and Engineering teams to translate business objectives into scalable OMS solutions.
• Drive architecture reviews, solution design, technology evaluations, and platform selection for OMS and enterprise integrations.
• Lead enterprise integration architecture across OMS, ERP, WMS, TMS, CRM, eCommerce, POS, and marketplace ecosystems.
• Champion cloud adoption, API-first architecture, event-driven integration, microservices, and platform modernization initiatives.
• Provide strategic leadership to enterprise architects, engineering teams, and delivery organizations while fostering architecture governance and engineering excellence.
• Influence executive stakeholders through technology roadmaps, architecture recommendations, business cases, and strategic transformation initiatives.
• Support practice growth through technology consulting, solutioning, innovation, and enterprise architecture advisory engagements.

Key skills required

• 15–20 years of experience in Retail, eCommerce, Supply Chain, or Order Management technology leadership roles.
• Deep expertise in Order Management Systems (OMS), Distributed Order Management (DOM), and omnichannel commerce architecture.
• Strong understanding of order orchestration, inventory management, fulfillment optimization, customer order lifecycle, returns management, and omnichannel customer experience.
• Proven experience leading enterprise OMS transformation, modernization, and architecture initiatives.
• Hands-on experience designing enterprise-scale integrations using APIs, microservices, event-driven architecture, messaging platforms, and enterprise integration patterns.
• Strong expertise in defining target-state architecture, architecture governance, technology standards, and modernization strategies.
• Experience with cloud platforms (Azure/AWS), Kubernetes, API Management, security, scalability, performance optimization, and cloud-native architectures.
• Exposure to leading OMS platforms such as IBM Sterling OMS, Manhattan Active Omni, Fluent Commerce, Oracle OMS, SAP Order Management, or Salesforce OMS.
• Knowledge of Enterprise Architecture frameworks such as TOGAF and architecture governance methodologies.
• Strong leadership, stakeholder management, strategic planning, executive communication, and decision-making skills.
• Experience leading large-scale digital commerce transformation programs, marketplace integrations, omnichannel fulfillment, and inventory optimization initiatives.
• Experience working in consulting-led transformation programs, managing global delivery teams, and collaborating with technology partners and vendors is preferred.