Job Title:  Director | TSA-tech Strategy and Architecture | Bengaluru | Technology Strategy & Transformation

Your work profile

• Lead the OMS Technology Strategy & Architecture function, defining the enterprise vision, architecture roadmap, and modernization strategy for Order Management Systems.
• Drive large-scale OMS transformation initiatives, including Distributed Order Management (DOM), omnichannel fulfillment, inventory visibility, customer order orchestration, and returns management.
• Build and manage executive-level stakeholder relationships, partnering with Business, Product, Supply Chain, Store Operations, Digital Commerce, and Engineering teams to deliver business-aligned OMS solutions.
• Define enterprise architecture standards, governance frameworks, and technology best practices across the OMS landscape.
• Lead architecture reviews, technology evaluations, solution design, and platform selection for OMS and enterprise integrations.
• Oversee integration architecture across OMS, ERP, WMS, TMS, CRM, eCommerce, POS, and marketplace platforms using API-first and event-driven architecture principles.
• Drive cloud adoption, platform modernization, microservices architecture, and enterprise integration initiatives to enhance scalability and operational efficiency.
• Provide strategic leadership to enterprise architects, engineering teams, and delivery organizations while fostering architectural excellence and innovation.
• Influence executive leadership through technology roadmaps, business cases, architecture recommendations, and strategic transformation initiatives.

Key skills required

• 15–20 years of experience in Retail, eCommerce, Supply Chain, or Order Management technology leadership.
• Proven experience leading enterprise-scale OMS transformation, modernization, and architecture programs.
• Deep expertise in Order Management Systems (OMS), Distributed Order Management (DOM), and omnichannel commerce architecture.
• Strong understanding of Order Orchestration, Inventory Management, Fulfillment Optimization, Returns Management, and Customer Experience journeys.
• Hands-on experience designing enterprise-scale integrations using APIs, Microservices, Messaging Platforms, and Event-Driven Architectures.
• Strong knowledge of enterprise architecture, cloud platforms (Azure/AWS), integration patterns, security, scalability, and performance optimization.
• Experience with OMS platforms such as IBM Sterling OMS, Manhattan Active Omni, Fluent Commerce, Oracle OMS, SAP Order Management, or Salesforce OMS.
• Knowledge of Enterprise Architecture frameworks such as TOGAF and architecture governance best practices.
• Strong leadership, stakeholder management, strategic planning, and executive communication skills.
• Experience leading consulting-led transformation programs, managing global delivery teams, and driving enterprise technology initiatives is preferred.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.