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Job Title: EA - National Office - Manager - Business Operations - Bengaluru

EA - National Office - Manager - Business Operations - Bengaluru
• Job requisition ID : 109719
• Location: Bengaluru
• Entity: Deloitte Shared Services India LLP

The team

The Office of the COO, Deloitte India is powered by a dynamic team known for its agility and results. Despite its size, the team manages critical projects, consistently delivering high-impact outcomes.

Collaboration is the key to the team’s success, with members working closely together while taking ownership of their responsibilities. They operate in a fast-paced environment, engaging directly with senior leadership (CXOs’) to implement key initiatives and drive strategic outcomes.

Your work profile

The Manager is responsible for driving strategic and operational initiatives that enable efficient business management across the organization. The role acts as a bridge between business leadership, Finance, Talent, Technology, Risk, and Operations teams to improve governance, streamline processes, and deliver insights that support decision-making.

The individual will lead cross-functional projects, manage operational excellence initiatives, drive adoption of enterprise platforms, and ensure timely execution of leadership priorities.

Business Operations & Governance

Drive operational governance across key business processes and ensure adherence to firm policies.
Establish and monitor operational KPIs and dashboards for leadership review.
Support business planning, operating reviews, and governance forums.
Coordinate with multiple stakeholders to drive execution of strategic initiatives.

Program & Project Management

Lead end-to-end delivery of cross-functional transformation initiatives.
Define project plans, milestones, risks, dependencies, and mitigation strategies.
Track progress and provide regular status updates to leadership.
Drive issue resolution through effective stakeholder engagement.

Business Insights & Analytics

Develop executive dashboards and management reports.
Analyze financial and operational metrics to identify trends and opportunities.
Generate actionable insights to improve business performance.
Support leadership with data-driven decision making.

Process Improvement

Identify opportunities for process simplification and automation.
Drive standardization across business operations.
Collaborate with technology teams to implement scalable digital solutions.
Lead continuous improvement initiatives using operational excellence principles.

Stakeholder Management

Partner with senior business leaders, Finance, Talent, Technology, and Risk teams.
Build strong working relationships across multiple functions.
Facilitate governance meetings and ensure timely closure of action items.
Influence stakeholders without direct authority.

Change Management & Adoption

Drive adoption of enterprise platforms and business processes.
Develop communication and engagement plans for change initiatives.
Support user training and business readiness activities.
Capture user feedback and recommend enhancements.

Risk & Compliance

Ensure operational processes comply with internal governance requirements.
Monitor operational risks and escalate issues where required.
Support audit and compliance activities related to operational processes.

Key skills required

Key Responsibilities

Business Performance Management

Monitor and analyse business performance across key financial and operational metrics including revenue, profitability, headcount, utilization, billing, collections, working capital and other relevant KPIs.
Identify trends, performance gaps, risks and opportunities and translate them into actionable insights for leadership.
Undertake variance analysis across actuals, plans, forecasts and prior periods to identify underlying business drivers.
Develop structured views of business performance across businesses, service lines and other relevant dimensions.
Work with Business Operations and Finance teams to understand performance drivers and facilitate timely corrective actions.
Track agreed actions and interventions to closure and highlight areas requiring leadership attention.

Planning, Forecasting & Business Reviews

Support annual and periodic business planning, forecasting and target-setting exercises.
Coordinate with Business, Finance and Operations teams to consolidate assumptions, plans and forecasts.
Review submissions for completeness, consistency and alignment with agreed business assumptions.
Analyse movements in forecasts and provide leadership with visibility into key changes, risks and opportunities.
Support weekly, monthly and quarterly operating reviews through structured performance packs, analysis and management commentary.
Establish and manage operating cadences to ensure timely review and closure of business priorities.

Management Reporting & Decision Support

Prepare concise and insightful management reports, dashboards and executive summaries for senior leadership.
Translate large and complex datasets into clear business insights and recommendations.
Develop performance scorecards and analytical views that enable leadership to quickly identify areas requiring intervention.
Perform scenario analysis and modelling to support business decisions.
Respond to ad-hoc analytical and information requirements from senior leadership with speed and accuracy.
Continuously improve the quality, relevance and usability of management information.

Financial & Commercial Analysis

Analyse financial performance including revenue growth, margins, cost structures, productivity and working capital.
Support profitability and performance analysis across businesses, portfolios, service lines and other relevant dimensions.
Analyse workforce and capacity metrics including headcount, utilization, deployment and productivity to support resource decisions.
Evaluate business cases, investments and operational initiatives from a financial and commercial perspective.
Develop models and scenarios to assess the potential impact of business decisions.
Connect financial and operational metrics to provide an integrated view of overall business performance.

Business Operations & Execution

Partner with Business Operations teams and other functions to translate leadership priorities into executable actions.
Coordinate cross-functional initiatives involving Finance, Talent, Technology, Business Operations and other teams.
Drive closure of actions arising from leadership and operating reviews.
Establish clear ownership, milestones and governance for key business initiatives.
Proactively identify execution bottlenecks and work with stakeholders to resolve them.
Support the development and implementation of operating processes, governance mechanisms and management routines that improve organizational effectiveness.

Stakeholder Management

Work closely with senior stakeholders, including Business Leaders, Functional Leaders and CXO offices, on business performance and operational priorities.
Facilitate structured discussions with stakeholders to understand issues, identify root causes and agree on actions.
Present analysis and recommendations to senior leadership in a clear and compelling manner.
Build strong working relationships across businesses and functions while maintaining appropriate challenge and independence.
Influence stakeholders and drive outcomes even where direct reporting relationships do not exist.

Presentation & Executive Communication

Develop high-impact PowerPoint presentations, leadership review materials and executive briefing documents.
Translate complex financial and operational information into simple and compelling narratives.
Structure presentations around key messages, implications, decisions required and recommended actions.
Ensure management information presented to leadership is accurate, concise and decision-oriented.

Process Improvement & Operational Excellence

Identify opportunities to simplify, standardize and improve business processes and operating routines.
Reduce manual effort and improve the reliability and timeliness of management information.
Work with relevant teams to improve data quality, reporting processes and management visibility.
Leverage technology, analytics and automation where appropriate to improve business operations.
Establish repeatable processes and governance mechanisms that enable the organization to operate at scale.

Key skills required

~7 – 9 years of total work experience OR 4-7 years post qualification experience in Consulting/ Internal Audit/ Advisory roles OR within the office of a CXO or similar executive position.
Big 4 experience would be an added advantage.
CA/ CIMA/ ACCA/ ICWA/ CMA or other relevant finance professional degree preferred; OR
MBA/ PGDM from a Tier 1/ 2 college; OR
Master’s degree in finance/ Business/ Economics, or a related field.

Business & Financial Acumen

Strong understanding of P&L, business performance and key financial and operational drivers.
Ability to understand the relationship between revenue, profitability, workforce, utilization, billing, collections and working capital.
Ability to move beyond reporting numbers to explain the underlying business drivers and implications.
Strong commercial orientation with an ability to understand how operational decisions impact financial outcomes.

Data Analysis & Modelling

Advanced proficiency in MS Excel with the ability to build financial and operational models.
Strong ability to analyse large datasets and identify meaningful trends, anomalies and performance drivers.
Ability to structure ambiguous business questions into analytical frameworks.
Experience with Power BI, Tableau, Alteryx or similar analytical tools would be an added advantage.
Ability to independently validate data and maintain a high level of accuracy in leadership reporting.

Problem Solving & Independent Thinking

Strong analytical and structured problem-solving capabilities.
Ability to independently identify issues, investigate root causes and recommend practical solutions.
Comfortable operating in situations where requirements may initially be ambiguous or evolve rapidly.
Ability to distinguish between symptoms and underlying business issues and focus attention on matters that materially impact performance.
Demonstrate sound judgement and the ability to prioritize effectively across competing requirements.

Executive Communication

Strong expertise in PowerPoint with the ability to create executive-level presentations.
Excellent written and verbal communication skills.
Ability to communicate complex financial and operational matters in a simple and structured manner.
Ability to develop clear management commentary highlighting the “what”, “why”, “so what” and required action.
Confidence in presenting and discussing analysis with senior stakeholders.

Execution & Stakeholder Management

Proven ability to manage multiple priorities in a fast-paced environment.
Strong ownership mindset with a focus on driving activities through to closure.
Ability to coordinate across multiple teams without relying on formal authority.
Strong interpersonal and stakeholder management skills.
Ability to challenge constructively, influence decisions and drive accountability.
High attention to detail while maintaining sight of the broader business context.
Ability to work independently as well as collaboratively within a team.

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