Job Title:  ET&P- ServiceNow - Associate Director - ITSM/ITOM/GRC/HRSD/ITAM - Bangalore

Deloitte.

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At Deloitte, we're creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So, bring your unique self and rise louder and leap further than ever before.

Associate Director| ITOM/ITSM/GRC/ITAM/HRSD | Bangalore| TST

• Job requisition ID: 100921
• Location: Bangalore
• Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

We are seeking an experienced and result driven ServiceNow Developer at a Associate Director level with a strong background in ITSM/ITOM/GRC/HRSD/ITAM, ensuring business continuity and compliance with organizational goals.

Key skills required

• Lead and manage end-to-end ServiceNow implementations across ITSM, GRC, ITAM, HRSD, or ITOM modules.
• Conduct requirement-gathering sessions and design scalable, efficient, and compliant ServiceNow solutions.
• Configure and customize ServiceNow components including forms, workflows, business rules, and integrations.
• Collaborate with cross-functional teams to ensure seamless integration and data flow across modules.
• Provide advisory services and thought leadership on platform best practices, governance, and optimization.
• Drive stakeholder communication, project planning, and risk management.
• Conduct testing, deployment, and post-implementation support.
• Mentor and support junior team members in technical and functional areas.
• Maintain comprehensive project documentation, including technical designs, test cases, and release notes.
• Education-Bachelor’s degree in computer science, Information Technology, or a related field.
• 12-16 years of hands-on experience with the ServiceNow platform.
• Strong knowledge of at least one of the following modules:
  • GRC: Policy & Compliance, Risk Management, Audit, Vendor Risk, IRM
  • HRSD: Case & Knowledge Management, Employee Centre, Lifecycle Events, Onboarding
  • ITOM: Discovery, CMDB, Event Management, Service Mapping
  • ITAM: HAM, SAM
  • ITSM: Integration, UI Builder, UI Policies
• Deep understanding of ServiceNow data model, architecture, and integration frameworks.
• Solid understanding of ITIL processes and enterprise service management concepts.
• Excellent communication, stakeholder management, and documentation skills.
• Experience managing cross-functional, global delivery teams.

You bring you

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here 

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.