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Job Title:  ET&P- ServiceNow - Consultant- GRC - Bangalore

Job requisition ID ::  99348
Date:  Mar 20, 2026
Location:  Bengaluru
Designation:  Consultant
Entity:  Deloitte Touche Tohmatsu India LLP

Consulting

 

Technology and Transformation - ET&P: ServiceNow

 

ServiceNow Developer (GRC)

 

What impact will you make?

 

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

 

Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

 

The Team

Enterprise Technology and Performance is a Service Area comprising of Consulting professionals providing various service offerings on ServiceNow.

 

Work you’ll do

 

The ServiceNow IRM Business Analyst is responsible for gathering requirements, designing solutions, and supporting the implementation of the ServiceNow Integrated Risk Management (IRM) / Governance, Risk, and Compliance (GRC) modules. The role partners with business stakeholders, technical teams, and process owners to ensure successful delivery of IRM capabilities that enhance risk, compliance, and audit operations.

 

Key Responsibilities:

  • Business Analysis & Requirements Gathering

    • Engage with stakeholders to understand business needs across Risk, Compliance, Policy Management, Vendor Risk, Audit, and BCM.
    • Document functional and non-functional requirements for IRM-related implementations.
    • Translate business processes into ServiceNow workflows, data models, and IRM capabilities.
    • Create user stories, acceptance criteria, and process flow diagrams.

    Solution Design & Configuration Support

    • Work with ServiceNow architects and developers to design IRM solutions.
    • Support configuration of IRM applications such as:
    • Policy & Compliance Management
    • Risk Management
    • Issues & Remediation
    • Vendor Risk Management
    • Audit Management
    • Controls, Indicators, and Risk Scoring
    • Participate in design workshops, demos, and sprint reviews.

    Implementation & Delivery

    • Collaborate with development teams during sprints to ensure requirements are clearly understood.
    • Validate developed features and perform UAT coordination.
    • Drive backlog grooming, sprint planning, and prioritization.

    Process Optimization

    • Assess current state processes and recommend improvements using IRM best practices.
    • Support data model optimization, workflow streamlining, and automation opportunities.
    • Create and maintain documentation: SOPs, user guides, process flows.

    Stakeholder Management & Governance

    • Serve as a liaison between business teams and ServiceNow technical teams.
    • Ensure alignment with governance models, compliance frameworks (ISO 27001, SOX, NIST, etc.), and enterprise risk policies.
    • Provide training and end-user adoption support.

 

Key Skills required:

 

  • Education - UG and Above, Information Technology, or a related field.
  • 3–5 years of experience as a Business Analyst in ServiceNow IRM/GRC.
  • Strong understanding of key IRM modules:
  • Policies, Controls, and Compliance
  • Risk Register & Risk Assessments
  • Indicators/Continuous Monitoring
  • Vendor Risk & Audit modules (preferred)
  • Ability to read and interpret data models, tables, relationships, and workflows in ServiceNow.
  • Familiarity with ServiceNow reporting, dashboarding, and performance analytics.

 

Preferred Skills:

 

  • GRC - Skills

 

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development

Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.

 

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

 

Our purpose                                                                                                                                                                                                                                 

Deloitte is led by a purpose: To make an impact that matters.

 

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world

 

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