Job Title:  ET&P- ServiceNow - Manager- ITSM- Bangalore

Consulting

Technology and Transformation - ET&P: ServiceNow

ServiceNow Developer (ITSM/CSM/CMDB)

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

The Team

Enterprise Technology and Performance is a Service Area comprising of Consulting professionals providing various service offerings on ServiceNow.

Work you’ll do

We are looking for a ServiceNow Technical Lead who will balance team leadership (50%) and hands-on development (50%). The role involves guiding the development team, solving technical challenges, and actively contributing to ServiceNow development, enhancements, and incident resolution.

Key Responsibilities:

• Lead and mentor a team of ServiceNow developers.

  • Provide technical guidance and assist the team in resolving complex issues.

  • Perform hands-on development, customization, and configuration in ServiceNow.

  • Support incident resolution, defect fixes, and platform enhancements.

  • Work with stakeholders to translate business requirements into technical solutions.

Key Skills required:

• Education- UG and Above, Information Technology, or a related field.

• 8–12 years of experience in ServiceNow development.

  • Strong experience in ITSM.

  • Exposure to CSM, CMDB, and ATF.

  • Experience with ServiceNow scripting (JavaScript, Glide APIs) and integrations.

  • Strong troubleshooting and problem-solving skills.

Preferred Skills:

• ServiceNow certifications (CSA/CAD/CIS).

•  

   Experience working in Agile teams.

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development

Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose                                                                                                                                                                                                                                 

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world

Recruiter tips

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