Job Title: T&T | Cyber: D&R I Consultant | Patch Management | Bengaluru
T&T | Cyber: D&R I Consultant | Patch Management | Bengaluru
• Job requisition ID : 107081
• Location: Bengaluru Eco space
• Entity: Deloitte Touche Tohmatsu India LLP
The team
Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks. Learn more about Cybersecurity
Your work profile
L1 ManageEngine Endpoint Central (Patch Management) Support Engineer
The L1 ManageEngine Endpoint Central Support Engineer is responsible for providing first-level monitoring, incident handling, basic troubleshooting, and operational support for endpoint management and patching activities. The role ensures timely patch deployment, system compliance, execution of SOP-based activities, and escalation to L2/L3 teams when required.
Key Skills required:
2-4 years of experience in Patch Management / Endpoint Management / IT Support.
Basic understanding of ManageEngine Endpoint Central (Desktop Central).
Knowledge of:
- Windows & Linux operating systems
- Patch management lifecycle
- Networking basics (agent communication, ports)
Familiarity with:
- Endpoint troubleshooting
- Patch deployment concepts
- ITSM tools (ServiceNow, Jira, Remedy)
Ability to follow SOP/runbook-based troubleshooting.
Strong communication and user-handling skills.
1. Patch Management Operations
Patch deployment using ManageEngine Endpoint Central.
Ensure timely application of patches for Windows, Linux, Ubuntu and third-party applications.
Track patch status including:
- Missing patches
- Failed deployments
- Reboot status
Perform regular health checks of patching servers and agents.
Validate patch repository updates and synchronization status.
2. Endpoint Management & Support
Monitor and troubleshoot agent health issues on endpoints.
Perform basic troubleshooting for:
- Agent installation failures
- Communication issues between agent and server
- Endpoint not reporting / not scanning
Support endpoint-related requests such as:
- System scan initiation
- Patch deployment trigger
- Policy updates
3. Incident & Ticket Management
Log and manage incidents via ServiceNow / Remedy / Jira.
Perform troubleshooting for patch failures and endpoint issues.
Escalate complex issues to L2/L3 teams within SLA timelines.
Maintain proper documentation of incidents and resolutions.
4. Patch Compliance & Reporting
Generate reports for:
- Patch compliance status
- Missing patches
- Deployment failures
Ensure endpoints meet organizational patch compliance standards.
Assist during audit activities with patch reports and logs.
5. Administration
Assist in patch policy creation and deployment configuration.
Support scheduling of patch deployments and maintenance windows.
Validate reboot policies and patch installation behavior.
Restart services or perform basic server checks as per SOP.
Education : B.tech, BCA, B.E or any relevant education
