Job Title:  Delivery Manager | Accounts Receivable | Bengaluru | Finance Transformation

Delivery Manager | Enterprise Technology and Performance-Finance Transformation | Accounts Receivable

• Location:  Bangalore

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

Accounts Receivable will lead the AR function, ensuring operational excellence, process compliance, and team performance. This role emphasizes strategic decision-making, stakeholder collaboration, and driving overall AR efficiency while achieving SLA and KPI goals. Additionally, the Assistant Manager will oversee the end-to-end AR process, including cash application, collections, and reporting, ensuring all activities are performed in a timely and accurate manner. They will also manage the team’s day-to-day activities, providing guidance and support to resolve escalated issues and maintain high-quality service standards. The Assistant Manager will be key in identifying areas for process improvement and implementing solutions to optimize the AR workflow.

Supporting Actions

• End-to-End AR Process Management:
  • Oversee and ensure smooth execution of all accounts receivable functions, including invoicing, cash application, collections, and dispute resolution.
  • Drive efficiency and accuracy in the AR cycle, from invoicing to payment receipt and account reconciliation.
  • Monitor team performance against SLAs and KPIs, ensuring timely and accurate processing of payments and resolution of outstanding items.
  • Conduct regular reviews and provide feedback to improve individual and team performance against established targets.

• Governance and Compliance:

• • Ensure that all AR processes comply with internal controls, corporate policies, and regulatory requirements.
  • Implement governance mechanisms to mitigate risk and maintain audit readiness in AR operations.
  • Oversee the end-to-end AR process, including cash application, collections, and reporting.
  • Develop and implement strategies to optimize AR processes.
  • Partner with internal and external stakeholders to resolve escalations and drive resolutions.
  • Represent the AR team in cross-functional meetings.
  • Provide guidance and mentorship to team members at all levels.
  • Ensure the team adheres to SLAs and KPIs.
  • Identify inefficiencies in AR workflows and propose optimization strategies.
  • Provide detailed SLA, KPI, and collection reports with actionable insights

Key Skills Required 

• • 8-12 years of previous work experience in Accounts Receivables, financial operations, or a related role.
  • Proven expertise in managing cash application, collections, and reconciliation activities.
  • Strong understanding of SLA and KPI management to drive team performance.
  • Experience in handling escalations and resolving complex AR-related issues.
  • Proficiency in ERP systems (e.g., SAP, Oracle) and advanced reporting tools.