Job Title:  Manager | Accounts Receivable | Bengaluru | Finance Transformation

Sr. Team Lead | Enterprise Technology and Performance-Finance Transformation | Accounts Receivable

• Location:  Bangalore

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

Accounts Receivable will lead the AR function, ensuring operational excellence, process compliance, and team performance. This role emphasizes strategic decision-making, stakeholder collaboration, and driving overall AR efficiency while achieving SLA and KPI goals. Additionally, the Assistant Manager will oversee the end-to-end AR process, including cash application, collections, and reporting, ensuring all activities are performed in a timely and accurate manner. They will also manage the team’s day-to-day activities, providing guidance and support to resolve escalated issues and maintain high-quality service standards. The Assistant Manager will be key in identifying areas for process improvement and implementing solutions to optimize the AR workflow.

Supporting Actions

Service Delivery

·     End-to-End AR Process Management:

•      Oversee and ensure smooth execution of all accounts receivable functions, including invoicing, cash application, collections, and dispute resolution.

•      Drive efficiency and accuracy in the AR cycle, from invoicing to payment receipt and account reconciliation.

·     SLA and KPI Management:

•      Monitor team performance against SLAs and KPIs, ensuring timely and accurate processing of payments and resolution of outstanding items.

•      Conduct regular reviews and provide feedback to improve individual and team performance against established targets.

·     Governance and Compliance:

•      Ensure that all AR processes comply with internal controls, corporate policies, and regulatory requirements.

•      Implement governance mechanisms to mitigate risk and maintain audit readiness in AR operations.

·     Strategic Leadership:

•      Oversee the end-to-end AR process, including cash application, collections, and reporting.

•      Develop and implement strategies to optimize AR processes.

·     Stakeholder Collaboration:

•      Partner with internal and external stakeholders to resolve escalations and drive resolutions.

•      Represent the AR team in cross-functional meetings.

·     Performance Reporting:

•      Monitor and report on SLA, KPI, and collection metrics.

•      Analyze trends and recommend process improvements.

·     Team Management:

•      Provide guidance and mentorship to team members at all levels.

•      Ensure the team adheres to SLAs and KPIs.

Support to Management

Support Management (as required) in areas such as:

·     Identify inefficiencies in AR workflows and propose optimization strategies.

·     Provide detailed SLA, KPI, and collection reports with actionable insights.

·     Handle escalations for complex AR issues to ensure timely resolution.

·     Collaborate with stakeholders to align AR processes with organizational goals.

·     Ensure compliance with policies, audit requirements, and regulatory standards.

Key Skills Required 

·        8-12 years of previous work experience in Accounts Receivables, financial operations, or a related role.

·        Proven expertise in managing cash application, collections, and reconciliation activities.

·        Strong understanding of SLA and KPI management to drive team performance.

·        Experience in handling escalations and resolving complex AR-related issues.

·        Proficiency in ERP systems (e.g., SAP, Oracle) and advanced reporting tools.

·        Demonstrated ability to collaborate with cross-functional teams and stakeholders.

·       Expertise in reconciliations, month-end activities, and revenue recognition.

·       Knowledge of governance, compliance, and audit requirements in AR operations.

·       A Master's or Bachelor’s degree in accounting, Finance, or Business Administration.

·       Proficiency in ERP systems (e.g., Oracle R12) and advanced MS Excel skills.