Job Title:  Senior Analyst | Order to Cash | Bengaluru Eco space | Finance Transformation | Finance Operate

Team Lead | Enterprise Technology and Performance-Finance Transformation | R2R 

Job Location: Bangalore

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

·     End-to-End AR Process Management:

•      Handle the complete AR cycle, from invoice creation to payment receipt and reconciliation, ensuring smooth and timely processing of transactions, manual invoices, and credit memos accurately.

•      Monitor accounts receivable aging and proactively follow up on outstanding invoices to minimize overdue payments.

·     SLA Reporting:

•      Ensure timely and accurate reporting of SLA performance, highlighting areas of concern.

•      Collaborate with the team to ensure that SLAs are consistently met and exceeded.

·     KPI Reporting:

•      Track and report key performance indicators (KPIs) to assess the team's efficiency and effectiveness.

•      Provide recommendations based on KPI analysis to improve operational performance.

·     Collection Report Analysis:

•      Generate detailed collection reports to evaluate outstanding payments and follow-up strategies.

•      Analyze collection trends to identify areas for improvement and drive recovery efforts.

·     Process Improvement and Gap Identification:

•      Identify gaps in existing AR processes and propose solutions to optimize efficiency.

Drive continuous improvement initiatives by introducing best practices and streamlining processes.

·     Dispute and Deduction Management:

•      Investigate and resolve customer disputes or payment deductions with accurate documentation.

•      Collaborate with sales and customer service teams to resolve discrepancies promptly and ensure customer satisfaction

·     Training and Dashboard Management:

•      Create and manage financial dashboards to deliver insights, monitor progress, and enable data-driven decisions.

•      Design and deliver training sessions to upskill team members while actively participating in sessions on process improvements, financial management, and reporting excellence.

Support to Manager (as required) in areas such as:

·     Monitor SLAs and KPIs, providing performance insights.

·     Prepare and present AR-related reports for management.

·     Mentor junior team members and ensure process consistency.

·     Handle escalated AR issues and customer queries.

·     Suggest and implement process improvements for efficiency

Key skills required:

• 5-8 years of previous work experience in Accounts Receivables, financial operations, or a related role.
  • Managed end-to-end AR processes, including invoicing, collections, and cash application.
  • Ensured SLA and KPI adherence for timely and accurate payment processing.
  • Proficient in financial tools and ERP systems (e.g., Oracle R12).
  • Handled manual invoices and credit memos, ensuring correct allocation to customer accounts.
  • Reconciled AR aging reports and resolved discrepancies across multiple payment platforms.
  • Resolved customer disputes and payment deductions, ensuring timely resolution.
  • Prepared detailed financial reports on cash application, collections, and KPIs.
  • Mentored and trained junior associates, improving team performance.
  • Implemented process improvement strategies to optimize AR workflows and reduce errors.
• A Master's or Bachelor’s degree in accounting, Finance, or Business Administration