Job Title:  Senior Executive | F&A Operate: All | Bengaluru Eco space | Finance Transformation | Finance Operate

We are seeking an experienced Reporting Analyst with strong expertise in KPI, SLA, operational reporting, dashboarding, and data analytics within Microsoft Dynamics 365 environments preffered. The candidate will be responsible for designing, developing, and maintaining business performance reports, monitoring service levels, and providing actionable insights to leadership teams.

Key Responsibilities

• Design, develop, and maintain KPI, SLA, and operational dashboards within Microsoft Dynamics 365.
• Create and manage automated reports using Power BI, Excel, SQL, and D365 reporting tools.
• Monitor business performance metrics and identify trends, risks, and improvement opportunities.
• Establish governance and reporting standards for operational and management reporting.
• Work closely with business stakeholders to gather reporting requirements and translate them into meaningful dashboards and reports.
• Analyze service performance against SLAs and recommend corrective actions where targets are not met.
• Ensure data accuracy, integrity, and consistency across reporting platforms.
• Develop executive-level scorecards, performance packs, and monthly operational review reports.
• Support month-end, quarter-end, and management reporting requirements.
• Create and maintain documentation for reporting processes, KPI definitions, and data sources.
• Partner with Finance, Operations, IT, and Business teams to enhance reporting capabilities.
• Drive reporting automation initiatives to reduce manual effort and improve efficiency.

Required Skills & Qualifications

Technical Skills

• Strong experience with Microsoft Dynamics 365 (Finance & Operations preferred).
• Advanced proficiency in Power BI Dashboard Development, Power APPs
• Strong SQL querying and database analysis skills.
• Advanced Microsoft Excel skills including Pivot Tables, Power Query, and Power Pivot.
• Experience in KPI/SLA reporting, performance scorecards, and operational analytics.
• Experience with report automation and workflow management.
• Familiarity with ETL processes and data validation techniques.

Functional Skills

• Strong understanding of KPI frameworks, SLA measurement, and operational governance.
• Experience in Finance & Accounting operations reporting (AP, AR, GL, FP&A preferred).
• Knowledge of Azure Data Services, Dataverse, and D365 reporting architecture.
• Ability to analyze large datasets and present insights to senior leadership.
• Excellent stakeholder management and communication skills.
• Strong problem-solving and analytical capabilities.

Preferred Qualifications

• Experience in Shared Services, GCC, BPO, or Finance Transformation programs.
• Knowledge of Project Operations and Service Management reporting.
• Exposure to Power Platform (Power Automate, Power Apps).
• Certifications in Microsoft Dynamics 365, Power BI, or Azure Analytics.

Education

• Bachelor’s degree in finance, Commerce, Engineering, Computer Science, Information Systems, or related field.
• Relevant Microsoft certifications will be an added advantage.