Job Title:  Senior Executive | Payroll Processing & payroll compliances | Bengaluru Eco space | HR & Payroll Ope

Tax

Business Process Solutions

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

Tax is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies what, how, and why of change so you’re always ready to act ahead. Learn more about our Tax Practice.

Your work profile

In our BPS Tax team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. Your role will include:

• Supervising a team of executives involved in maintenance of books of account in accounting software like Tally/SAP or MS Navisio
• Payroll processing and suggesting way to make the system efficient and introduce relevant controls
• Preparation of Monthly MIS and reconciliations etc.

Desired qualifications

• HR and Payroll scope for warehouse payroll
• Able to meet deadlines
• Maintain office ethics and confidentiality  
• Team worker 
• Knowledge of modern office practices and procedures
• We are looking for a proactive and process-driven HR Operations Manager to lead and streamline HR service delivery for our vendor workforce across multiple locations. The ideal candidate will have experience in the Indian e-commerce ecosystem and will be responsible for overseeing vendor employee lifecycle activities — including onboarding, exit, and grievance redressal — while ensuring 100% accurate and timely payroll processing through third-party vendors.

Key Responsibilities:

1. Vendor Employee Lifecycle Management

• Manage end-to-end onboarding process for vendor employees, ensuring compliance with documentation and induction protocols.
• Coordinate with vendor partners to execute smooth offboarding and exit formalities including final settlements.
• Track vendor workforce movement and maintain real-time dashboards for manpower visibility across functions.

2. Payroll Governance & Compliance

• Ensure accurate and timely payroll processing for vendor employees in coordination with third-party payroll vendors.
• Validate payroll inputs and outputs, and manage exception reports and approvals.
• Review statutory deductions and ensure compliance with Indian labour laws (EPF, ESIC, PT, LWF, TDS, etc.).
• Liaise with Finance and vendors to address payroll discrepancies and ensure on-time disbursements.

3. Grievance Management & Employee Support

• Act as the first point of contact for resolving vendor employee grievances related to HR, payroll, attendance, or benefits.
• Ensure adherence to SLA and TAT norms for grievance resolution.
• Conduct periodic feedback sessions and surveys to enhance employee satisfaction.

4. Stakeholder & Vendor Management

• Maintain effective working relationships with internal stakeholders (Operations, Legal, Compliance) and external manpower vendors.
• Monitor vendor performance through defined KPIs (attrition, absenteeism, payroll accuracy, compliance scores).
• Conduct monthly governance reviews and audits with vendors.

5. Data Management & Reporting

• Maintain and update accurate employee records and HR MIS dashboards.
• Generate regular reports on workforce strength, attrition, attendance, payroll metrics, and grievance trends.
• Drive digital initiatives to automate and improve operational processes.

Required Skills & Qualifications:

• Bachelor’s degree in HR / Business Administration; MBA in HR preferred.
• 5–8 years of relevant experience in HR operations, preferably in high-volume, blue/grey-collar workforce environments (e-commerce, logistics, retail, manufacturing).
• Strong understanding of vendor management, Indian statutory laws, and payroll practices.
• Proficient in Excel, HRMS platforms (Darwinbox, Zoho People, Bluetree, Staqo, etc.).
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to manage multiple stakeholders and work in a fast-paced environment.

Preferred Attributes:

• Experience working with third-party workforce models.
• Exposure to grievance redressal tools or helpdesk systems.
• Knowledge of labour law audits, vendor SLAs, and workforce compliance requirements.

Location and way of working.

• Base location: Mumbai/ Gurgaon/Kolkata/ Bangalore/ Coimbatore.
• This profile involves frequent travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

Your role

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation
• Committed to creating purpose - Creating a sense of vision and purpose
• Agile - Achieving high-quality results through collaboration and Team unity
• Skilled at building diverse capability - Developing diverse capabilities for the future
• Persuasive / Influencing - Persuading and influencing stakeholders
• Collaborating - Partnering to build new solutions
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. 

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognize there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone’s welcome… entrust your happiness to us                                                                                                                                        

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. 

Interview tips

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