Job Title:  T&T-FT-Senior Executive | Collections | Bengaluru

Analyst/ Senior Analyst – Collections

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

• Own the end-to-end collections strategy for the assigned portfolio 
• Be accountable for portfolio-level DSO, aging bucket performance and collection effectiveness 
• Proactively find at-risk accounts through aging analysis and payment behavior trends 
• Resolve complex disputes about usage, contract terms and invoicing discrepancies 
• Manage high-volume customer communication and escalations in Salesforce, with structured follow-through 
• Work with Sales, Legal and Revenue teams to agree collection plans without compromising commercial objectives 
• Work with Billing and Revenue Operations to fix systemic invoicing or consumption issues 
• Work with Cash Application to keep unapplied cash low and resolve posting gaps 
• Do detailed account reconciliations in NetSuite, and keep AR accurate and audit-ready 
• Support bad-debt risk assessment by flagging worsening payment patterns 
• Use the reporting framework to track portfolio health and surface actionable insights 
• Help standardize processes to improve collection speed and scalability 
• Clean up aged AR, support UAT for new or enhanced systems, and handle exceptions from automated dunning 

Key Skills:

• 4-8 years of experience managing large, high-volume AR portfolios with a measurable impact on DSO 
• Working knowledge of usage-based billing models and contract structures 
• Meets deadlines in a fast-paced environment without losing accuracy 
• Strong Excel skills (advanced formulas, pivots, data analysis) 
• Experience with NetSuite (or another major ERP) and Salesforce 
• Strong analytical skills: can interpret large datasets, build reports and do complex reconciliations 
• Handles escalations and difficult customer conversations professionally 
• Strong analytical judgment, attention to detail and business-level written English