Job Title:  Enabling Areas - Information Technology - Senior Executive - EUC Specialist

Job Description – Senior Executive – Site IT Operations 

Experience:  

3-5yrs of relevant experience  

Education:  

Bachelor Degree from Govt. approved university.  

Certifications: ITIL, IT/Computer Science in case of Graduation in non-IT stream, Server Administration (Optional), Networking (Optional). 

Core Technical Skills: 

Windows OS and Desktop troubleshooting, Well versed with ITSM tool (e.g.  Service Now), Incident & Request management, IT asset management, EU backup solution, Reporting, Service improvements.  

Basic network and server troubleshooting skills with Cisco and Azure platforms 

Microsoft imaging framework for workstation imaging,  

End to end Asset lifecycle management including secure data wiping and disposal.   

Attitude/Behavioural/Soft Skills:  

Communication Skills (verbal, email)  

Strong  

Analytical & Logical Skills  

Moderate 

Problem Solving Skills  

Strong  

Interpersonal Skills  

Moderate  

Technical Skills:  

Knowledge on Team Management  

Good 

Knowledge on Escalation Management  

Good  

Project Management Skills  

Basic 

Knowledge on Vendor Co-ordination  

Basic  

Knowledge on MS Excel and other Office tools  

Knowledge on Network & Server Management 

Knowledge of MS Imaging Infrastructure 

Moderate  

Basic 

Moderate 

Knowledge on Review Mechanism  

Basic  

IT Troubleshooting Skills 

Strong 

VIP User Management Skills 

Strong 

ITIL Awareness  

Moderate  

Roles & Responsibilities: 

• Managing IT support including VIP users at site level and reporting to central IT operations.  
• Handling site level escalations in IT operations including VIP users. 
• Meeting IT & Security compliance requirements as per the firm standard at site level. 
• Onsite IT Operations health check & status reporting to Reporting Manager. (Daily, Weekly, Monthly) 
• Documentation Creation & Maintenance at Site level: SOPs, Knowledge Articles, Operations related processes. 
• Preparing MIS at site level for various activities, projects and vendor performance.  
• Site level coordination with IT operations related vendors. 
• Site level IT Asset Management: Closely working with FMS vendor. Asset reporting which includes, 
• Stock & Allocation Report 
• Scheduled Replacement Report 
• Identifying new requirements of IT assets 
• Maintenance and updating asset records in real-time 
• Supporting Network & Server related activities at site level coordinating with the central team.