Job Title:  Executive Director | ServiceNow | Bengaluru | ServiceNow

Overview:

We are seeking a seasoned professional with 18+ years of experience in Service Delivery, Sales Excellence, and Quality Engineering, with proven leadership in global ServiceNow Centers of Excellence (CoEs) and large-scale delivery engagements. The ideal candidate will drive innovation and automation frameworks, and IT operations management tools while managing strategic business and technical initiatives.

Core Responsibilities:

• Lead and manage end-to-end delivery of large-scale ServiceNow programs, including development, testing, automation, and operations across ServiceNow modules in different industries
• Define and implement comprehensive ServiceNow Strategies that align with business goals and quality standards.
• Oversee processes across global delivery teams.
• Collaborate with business SMEs and technology stakeholders to define and validate expected results
• Lead and manage the ServiceNow CoE, ensuring adoption of best practices and frameworks across delivery and support teams.
• Drive process optimization and operational efficiency through the implementation of ServiceNow automation capabilities (Flow Designer, IntegrationHub, Orchestration, etc.).
• Deliver ServiceNow engagements within agreed timelines and budgets while meeting or exceeding client satisfaction.
• Support presales efforts, including proposal development, solutioning, and GTM strategies related to ServiceNow testing and delivery.
• Collaborate across teams and geographies, enabling knowledge sharing, mentoring, and competency development within the ServiceNow practice.

Skills & Experience:

• Strong experience with ServiceNow modules such as ITSM, HRSD, SecOps etc across all 3 pillars of ServiceNow Platform Customer, employee and IT
• Familiarity with Agile and DevOps models applied to ServiceNow development and testing.
• Strong business acumen with experience managing service line financials, including revenue and sales targets.
• Experience supporting GTM and presales activities, including proposal development, account strategy, and stakeholder engagement.
• Excellent leadership, stakeholder management, and communication skills across multiple geographies and functions.
• Strong understanding of risk management in testing and delivery, with a proactive approach to mitigation planning.

Qualifications:

• MBA/BE with an aggregate score of 80% or above from a reputed institute.

Location & Work Mode:

• Base Location: Pan India
• This role involves extensive travel based on business needs.
• Hybrid work model – customized per business domain.

Your Role as a Leader:

At Deloitte India, we expect leaders to exemplify our purpose—"making an impact that matters." You’ll be responsible for:

• Growing and developing high-performing teams within the ServiceNow testing and delivery practice.
• Setting clear objectives aligned with business and client goals.
• Driving collaboration across global teams and practice areas.
• Acting as a role model for Deloitte’s values and ethics.
• Encouraging innovation, diversity of thought, and continuous improvement.