Job Title: IT Support Analyst - Senior Consultant
IT Support Analyst / Packaging Analyst
Location: Pune
Key Responsibilities:
• Creation of MSI packages using Adminstudio/ Installshield
• Hands-on experience in creating packages using AppV 5.0/AppV 5.1/Numecent
• Experience in creating Connection groups and Runvirtual keys
• Experience towards Scripting – VB script / PowerShell scripting
• Knowledge of Operating Systems – Win 10, Win11, Server platforms
• Support the Service & Product Manager across several technical domains
• contribute expertise to the management of existing and new IT products and services
• Define workarounds for known errors and initiate process improvements
• Troubleshooting Skills and maintain a knowledge database
• Effectively deliver quality application packaging solutions to our global line of business clients.
• Operate our service against a defined set of SLA's
• Be part of the team delivering daily business, project or migration services.
• Troubleshoot issues quickly and present technical solutions
• Be the subject matter experts for UBS packaging technologies and toolsets
Qualifications:
• Proven experience within the field of application packaging in a global enterprise environment. 4- 6 years of hands-on experience within the field of application packaging in a global enterprise environment.
• proficiency in interpreting non-technical business requirements into technical specifications, able to work with business requesters, developers or 3rd party vendors to get to end solutions
• proficient with scripting languages including Powershell and VbScript
• good knowledge and experience with packaging and personalization technologies such as Installshield Adminstudio, MSI, App-v, Appsense, VMware UEM. Experience with Numecent will be an added advantage.
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• ability to deliver under pressure whilst maintaining quality, skilled in technical troubleshooting over a range of disciplines
• drive service improvements and automation of the packaging process
• an excellent communicator, with good interpersonal skills