Job Title:  Lead Associate | ITSM (IT Service Management) | Bengaluru | ETP as a Service/ Operate

·      Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiries

·      Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy

·      Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash

·      Responsible for overseeing collection activities of all the active customers

·      Manage Collection processes, provide early-stage customer service and, where necessary, raise cases involving customer disputes

·      Ensure performance measures are met or exceeded

·      Achieve Cash Collections and Past Due Target on a monthly basis

·      Download daily bank statements and ensure cash is appropriately applied to customer accounts

·      Manage the aging of unapplied cash and resolve within a timely manner

·      Generate reporting as necessary (i.e., unapplied cash, etc.)

·      Participate in ad hoc projects as required

·      Continuously seek out and support process improvement initiatives

·      Ensure compliance to applicable policies, guidelines, and regulations