Job Title:  Lead Associate | ITSM (IT Service Management) | Bengaluru | ETP as a Service/ Operate

·      Process vendor invoices in appropriate accounts, validate supporting documents, and resolve invoice discrepancies in a timely manner

·      Account for vendor liabilities in the appropriate accounts with 100% accuracy and ensure timely posting of invoices as required by process flows

·      Reconcile vendor accounts and bank accounts to ensure there are no open items and unreconciled balances

·      Responsible for overseeing the end-to-end invoice processing and payment cycle

·      Manage employee travel and expense (T&E) claims, provide high risk claim’s audit support, and, where necessary, raise cases involving escalations or exceptions

·      Monitor volumes and other key metrics to track performance against SLA / KPIs. Ensure performance measures are met or exceeded

·      Achieve payment on-time targets and compliance with company policies on a monthly basis

·      Download daily bank statements and ensure vendor and employee payments are appropriately accounted for

·      Manage the aging of unpaid invoices and employee claims and resolve within a timely manner

·      Generate reporting as necessary (i.e., AP aging, T&E outstanding, etc.)

·      Promote process excellence across end-to-end Accounts Payable processes, driving standardization, continuous improvements, and transformation initiatives

·      Apply forward thinking, best practices, and fresh insights to enhance delivery SLAs, metrics, and overall process effectiveness

·      Manage resources and performance of the reporting team, actively support hiring of junior practitioners, and contribute to capability building

·      Ensure compliance to applicable policies, guidelines, and regulations

·      Participate in ad hoc projects as required