Job Title:  Lead Senior Associate | Procure-to-Pay | Bengaluru | ETP as a Service/ Operate

Responsibilities

•        All applicable for the level below

•        Very good understanding of end to end procurement process (end to end of Source to Pay)

•        Strong working knowledge and experience in one of the procurement platforms (eg. Ariba, Coupa, Jaggaer, SAP S4 HANA etc.) as required by the process

•        Experience in Ariba/ Coupa etc. to include Purchase Requisition processing, Invoice Reconciliation, Supplier Management/ Onboarding, Helpdesk (ability to provide assistance to the client/ suppliers in any of the areas mentioned)

•        Ensures that SLAs and KPI targets are met

•        Processes procurement activities/ resolves queries related to process transactions within defined turnaround time

•        Assist junior team members in understanding the process

•        Documents any process exceptions and reviews with team lead

•        Create and update SOPs

•        Create and update Quick Reference Guides (for requestors/ suppliers/ team members) and training material

•        Create Reports from from the procurement platforms (Ariba/ Coupa etc.)

•        Create daily/ weekly/ monthly reports which are presented to client/ internal teams on regular basis

•        Present weekly reports/ updates to the client stakeholders

•        Manage workload distribution and team performance through ticketing tools (eg. ServiceNow)

•        Manage shared mail-boxes and distribution of work with other team members

•        Train requestors/ suppliers/ internal team members as required

•        Conduct spend analytics to find out improvement areas

•        Focus on continuous improvement ideas

•        Act as SME of different sub-processes

•        Lead calls with the clients

•        Lead small teams and drive productivity and customer satisfaction