Job Title:  Manager | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation

Job Description – Senior Consultant, Order Management System (OMS)

Job Title: Senior Consultant – Order Management System (OMS)

Experience: 7-10 Years

Location: Bangalore/ Noida/ Delhi

Employment Type: Full-Time

Role Summary

We are seeking an experienced Senior Consultant with strong expertise in Order Management Systems (OMS) to lead solution design, implementation, integration, and optimization initiatives across omnichannel retail, e-commerce, supply chain, and fulfillment environments. The ideal candidate will possess deep functional and technical knowledge of OMS platforms and be capable of driving end-to-end transformation programs.

Key Responsibilities

• Lead OMS implementation, enhancement, and support projects.
• Gather and analyze business requirements related to order lifecycle management.
• Design scalable OMS solutions covering order capture, orchestration, fulfillment, inventory visibility, returns, and customer service.
• Conduct workshops with business stakeholders and translate requirements into functional and technical specifications.
• Configure OMS applications and oversee customization activities where required.
• Integrate OMS with ERP, WMS, TMS, CRM, e-commerce platforms, payment gateways, and third-party logistics providers.
• Drive solution architecture discussions and recommend best practices.
• Support SIT, UAT, performance testing, and production deployment activities.
• Identify process improvement opportunities and optimize order fulfillment workflows.
• Provide leadership and mentoring to junior consultants and development teams.
• Manage stakeholder communications and project governance activities.

Required Skills & Experience

• 8+ years of experience in Order Management Systems implementation and consulting.
• Strong understanding of:
• Order Capture & Processing
• Order Orchestration
• Inventory Management & ATP
• Fulfillment & Shipment Management
• Returns & Reverse Logistics
• Omnichannel Retail Processes
• Experience with one or more OMS platforms:
• IBM Sterling Order Management
• Manhattan Active Omni
• Oracle Order Management Cloud
• SAP Order Management
• Salesforce Order Management
• Experience integrating OMS with ERP, WMS, CRM, and e-commerce platforms.
• Knowledge of APIs, REST/SOAP services, EDI, XML, JSON, and middleware technologies.
• Strong business process mapping and solution design skills.
• Excellent stakeholder management and communication skills.

Preferred Qualifications

• Bachelor's or Master's degree in Engineering, Computer Science, Information Systems, or related field.
• OMS platform certifications preferred.
• Experience in Retail, E-commerce, Consumer Goods, Manufacturing, or Supply Chain domains.
• Familiarity with Agile/Scrum delivery methodologies.
• Experience with cloud-based OMS solutions.

Key Competencies

• Solution Architecture
• Business Consulting
• Requirement Analysis
• Stakeholder Management
• Project Leadership
• Process Optimization
• Problem Solving
• Team Mentoring

Preferred Skills

• Experience with Microservices Architecture.
• Knowledge of Cloud Platforms (AWS, Azure, GCP).
• DevOps and CI/CD exposure.
• Analytics and reporting tools experience.