Job Title:  Manager | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

• Solution Design & Configuration — Lead end-to-end configuration of Manhattan Active Omni modules including Order Management, Store Fulfillment, Customer Support Engagement, and Inventory Availability
• Business Process Optimization — Analyze client requirements, map business processes, and translate them into optimal system configurations
• Integration Management — Collaborate with development teams to configure APIs, webhooks, and integration with ERP, WMS, POS, and e-commerce platforms
• Testing & Validation — Design test scenarios, execute UAT, and ensure configurations meet functional and performance requirements
• Implementation Leadership — Drive configuration workstreams across multiple concurrent projects, managing timelines and deliverables
• Documentation — Create and maintain configuration specifications, process flows, and runbooks
• Support & Troubleshooting — Provide L3 support for production issues, conduct root cause analysis, and implement fixes

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Key skills required

• 6+ years of hands-on experience with Manhattan Active Omni or Manhattan OMS
• Proven track record of 3+ years of full-lifecycle implementations
• Deep expertise in configuring Order Orchestration, Sourcing & Allocation, Store Fulfillment, and Inventory Visibility
• Strong understanding of omnichannel retail processes: BOPIS, ship-from-store, endless aisle, returns management
• Experience with Manhattan Active Platform architecture, including configuration and workflow design
• Familiarity with REST APIs and integration
• Excellent communication skills with the ability to translate technical concepts for business audiences