Own the end-to-end fulfilment, order-management and supply-chain product charter — supplier confirmation → collection → hub QC → multi-hub routing → last-
mile delivery → returns — across diamonds and gemstones; lead 1 PM and scaled the function through 3× order-volume growth across the company’s Series B →
Series C journey toward IPO.
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Moved the three core fulfilment metrics company-wide: Average Delivery Time 7.0 → 5.5 days · Delivered-as-Promised 81% → 94% · Cost-per-order $25.0 →
$21.7.
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Nivoda Express — launched a consignment-inventory, next-day-delivery program holding stock in Nivoda’s US hub: cut US delivery time from 5.5 → 3.2 days and
lifted add-to-cart→checkout conversion +12%. Built the RFID hub inventory-and-picking system to compress pick-to-pack, and owned the replenishment logic that
grew consignment sell-through from 45% → 70%.
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Order consolidation — launched batching of multi-item checkouts into single shipments, removing the key blocker to LATAM entry: scaled LATAM from 30 → 1,200
orders/week, added ~$0.2M monthly revenue, and cut shipments-per-checkout from 2.3 → 1.2 (~11% lower shipping cost).
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Memo — launched a 0→1 hyperlocal same-day service for dense jewellery districts (NYC Diamond District, London Hatton Garden), sourcing diamonds from nearby
suppliers and delivering to jewellers within 30 minutes to fix the high return rates and 7-day lead times suppressing conversion on India-sourced orders; scaled from
scratch to 300 orders and lifted conversion from 12% → 35%, integrating Uber Couriers for pickup, drop and returns.
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Jewellery (new category) — defining and leading the 0→1 fulfilment strategy to extend Nivoda’s supply-chain and delivery model to finished jewellery, the
company’s newest category expansion.
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Digitised Nivoda’s entire hub fulfilment workflow into a scan-based WMS and inventory system, migrating a manual, off-platform process on-platform across all
hubs and cutting last-mile-hub pick-to-pack time from 2 hours → 25 minutes.
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Owned the supplier-experience product charter (onboarding, activation, inventory upload, invoice upload, order management) alongside fulfilment; shipped a self-
serve API integration gateway for supplier inventory and WhatsApp-based order confirmation, cutting average supplier confirmation time from 11 → 5 hours and
removing ~0.2 days from Average Delivery Time.

Any graduate
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Led expansion of marketplace selection from 0.5M → 1.2M listings, establishing Nivoda as the largest global diamond and gemstone marketplace